What are the responsibilities and job description for the Commercial Lines CSM position at The Jonus Group?
Job Description
Job Summary
The Commercial Lines Client Service Manager (CSM) leads service delivery and client retention efforts for a portfolio of mid- to large-market, complex commercial insurance accounts. This role develops and executes client strategies, oversees renewals and remarketing initiatives, and ensures seamless collaboration with service team members.
Responsibilities
Job Summary
The Commercial Lines Client Service Manager (CSM) leads service delivery and client retention efforts for a portfolio of mid- to large-market, complex commercial insurance accounts. This role develops and executes client strategies, oversees renewals and remarketing initiatives, and ensures seamless collaboration with service team members.
Responsibilities
- Develop and implement tailored service strategies for mid- to large-market accounts
- Manage the renewal process, including premium analysis, coverage reviews, and client communications
- Lead remarketing efforts by preparing submissions, coordinating with carriers, and presenting options
- Generate quotes for new business and renewals, ensuring accuracy and timeliness
- Collaborate with the Client Service Specialist and Client Service Associate to deliver exceptional service
- Serve as primary liaison between clients, underwriters, and internal departments to resolve complex issues
- Monitor account performance and identify opportunities for enhanced service or product solutions
- Active Property & Casualty (P&C) insurance license
- Minimum of 3 years’ experience managing mid- to large-market, complex commercial accounts
- Proven track record in client strategy development, renewals, and remarketing
- Excellent verbal and written communication skills
- Strong organizational and project-management abilities
- Ability to collaborate effectively with diverse stakeholders
- Proactive problem-solving approach and empathetic client focus
- Proficiency with agency management systems and Microsoft Office Suite
Senior Account Manager, Commercial Lines
AssuredPartners -
Cincinnati, OH
