What are the responsibilities and job description for the Case Aide position at THE RESOURCE EXCHANGE?
Job Details
Description
Come work at one of the Best Workplaces in Colorado!
The Resource Exchange (TRE)
“If there was a Hall of Fame for employers in The Gazette’s Best Workplaces program, The Resource Exchange would be in it – the Colorado Springs nonprofit has been honored for five consecutive years and this year is the top workplace among the largest employers.”
-The Gazette, December 5, 2022
TRE is a place where:
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You will thrive if you have a passion for empowering and advocating for people
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You will impact others by working in partnership with people, families, and community partners to strengthen families and build inclusive communities
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You will be part of a team that voted for TRE to win the “Best Workplace” award for 5 consecutive years
Who We Are:
With the support of over 400 extraordinarily talented staff, The Resource Exchange serves over 9,000 infants, children, teenagers, adults, and seniors who have a variety of disabilities, delays, mental health or long-term care needs in El Paso, Pueblo, Teller, and Park counties advocating for independence and inclusion using a person-centered approach in coordinating care, promoting choices, and collaborating with community partners.
What We Offer:
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Health, dental, vision, employer paid life and disability, supplemental insurance, and pet insurance just to name a few
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Flexible work schedules (really, we mean it!)
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Half Day Fridays!
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Paid Time Off (with your Birthday off paid!)
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Holiday hours to celebrate what is most important to you
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Public Student Loan Forgiveness
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Paid Volunteer Opportunities
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Leadership, Career Development, and Workgroup Opportunities
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And more!
Qualifications
THE RESOURCE EXCHANGE
Job Description
The Resource Exchange
Position Title: Case Aide
Department: Navigation and Quality
Reports to: Program Support Supervisor
FLSA: Non-exempt
Supervisor responsibilities: Program Support Supervisor
Starting Range: $17.67 - $18.42hourly
Benefits offered: Health, dental, vision, life, disability, 401K, and other supplemental insurance options.
General Description:
Provide coordination of services to persons with disabilities through administrative support functions for the entire organization.
Essential Duties/Responsibilities:
- Provide a courteous, professional contact for the site. Refer calls to appropriate agencies, if needed. Use discretion in screening all calls.
- Process correspondence, mail, and information in a timely manner (within 48 hours) ensuring distribution to all necessary departments.
- Professionally type letters for the Navigation and Quality and Service Coordination teams and distribute as needed and requested.
- Send termination Notices according to regulation.
- Accurately complete tracking of work processed for use by Service Coordination staff.
- Provide support to the Service Coordination and Navigation and Quality Directors as requested.
- Create forms in user-friendly formats and ensure location ease on the F drive.
- Assist leadership with the Support Intensity Scale, Referrals and Long-Term Home Health processes as requested.
- Maintain and care for office equipment and computers. Understand basics of how each machine works.
- Coordinate meetings and meeting arrangements as needed. This includes scheduling, room set up and facilitation assistance as requested. Take and distribute minutes as requested.
- Plan, arrange, and coordinate community projects, team development and other activities as needed.
- Prepare Check Requests following Finance Department policies, procedures, and deadlines. Review check requests completed for accuracy. Ensure proper coding so that funds are taken from appropriate accounts, obtain needed signatures and process check requests.
- Assist Navigation and Quality and Service Coordination with data entry and mailing/faxing/emailing of person in services forms.
- Assist with assembly of annual Service Plan packets for Service Coordinators to ensure current information is always present.
- Provide coverage for the front desk as requested (after hours may apply on occasion).
- Maintain persons in services master files (Electronic Health Records).
- Order office supplies for the case management team.
- Remain knowledgeable and current of DDD Rules and Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System (BUS), etc.
- Remain knowledgeable on supply orders and processes.
Other Duties/Responsibilities:
- Participate in professional opportunities (committees, workshops, conferences, journal readings) based on personal professional development plan.
- Other duties as assigned.
- Presence at worksite during customary work hours is essential.
- Assist with special projects as requested
Job Qualifications:
Knowledge, Skills and Abilities:
Minimum: Three (3) years experience as an administrative assistant, document control, customer relations and contact with public.
Preferred: Five (5) years experience as an administrative assistant.
Education and Experience Requirements:
Minimum: High School graduate or equivalent, type 50 wpm, word processing, database management, spreadsheets, punctuation, grammar, and spelling; letter and report composition, office practices and procedures, record-keeping systems, office machines and their uses. Professional demeanor, ability to prioritize and accomplish multiple tasks, and ability to proactively negotiate difficult situations with tact and diplomacy. Possession of excellent oral and written communication skills is essential.
Preferred: College level coursework in business administration, human services, or communications. Creativity is a plus.
Material and Equipment Directly Used: Computers, Printers, Copy Machines, Surface Pro/tablets, Cell phones, etc.
Working Environment/Physical Activities: Office and Community Sites. Moderate physical activity required. Frequent sitting and standing. (Provides ADA accommodations at the request of the employee.)
This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.
The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.
Salary : $18 - $18
