What are the responsibilities and job description for the Social Services Worker position at The Salvation Army?

About this opportunity :

Provides social service assistance to eligible clients in the following areas : food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

Responsibilities include :

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family, and work history; assists clients in completing applications for assistance, picture identification cards, payroll statements, utility bills etc.
Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance.
Provides clients with food from pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.
Locates and arranges temporary housing for eligible clients which may include Salvation Army housing facility, contacts local lodges, homeless shelters, motels, churches, etc. for availability and referrals.
Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
Serves as liaison to other agencies to obtain / coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
Assists with and processes all EFSP paperwork for all EFSP clients according to established regulations and submits payment to accounting department in an accurate and timely manner.
Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and / or services.
Types and files routine correspondence, documents, lists, reports, etc. on behalf of the Officer in Charge.
Performs related work for special and seasonal projects.
Performs other related work as required.

What we are looking for in you :

High school diploma or ,

Two years’ experience working in a social or public service environment with experience assisting the public

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certification :

Valid Driver License (if applicable)

Approved Driver on The Salvation Army Driver Qualification Approved Driver List (if applicable)

Knowledge, Skills and Abilities :

Knowledge or general office practices and principles.

Knowledge of social service practices and principles.

Ability to interview clients in order to evaluate and serve their needs.

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

Ability to build and maintain effective working relationships with the public and community agencies.

Ability to prepare accurate and complete client records, reports, and statistics.

Ability to become and remain certified to drive Salvation Army vehicles per Salvation Army insurance requirements

Physical Requirements and Working Conditions :

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to perform mathematical calculations.

Ability to type and keypunch information into a computer.

Ability to sort and file documents alphabetically and numerically.

Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits

Health Insurance – United Healthcare Choice Plus

Paid Time Off (PTO)

Aflac supplemental insurance

Retirement

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