What are the responsibilities and job description for the Copier Technician Customer Support Representative-1st Responder position at The William Everett Group Inc?
William Everett is a 10 year certified minority and women-owned business enterprise headquartered in Chicago. William Everett consulting is trusted by institutions, governments, and Fortune 500 technology companies to help them adapt, evolve, and improve performance.
William Everett consists of seasoned executives and highly skilled consultants with a proven track record of providing sustainable strategies within the private & public sectors. Consulting services include management change services, organizational change management, training, IT & infrastructure improvement, and enablement services to include call center, customer services, help desk and staffing.
We are currently seeking a Copier Customer Support Representative that is ready for a challenging, rewarding, and long-term engagement! In this position, the ijnwill be responsible for the repair and maintenance of office equipment by performing diagnostic tests to determine equipment issue and/or end user error. Training with certification from a multinational conglomerate will be provided to the individual hired.
Responsibilities:
- Perform copier machine cleaning and maintenance
- Run diagnostic tests to determine equipment issue and/or end user error
- Verify equipment functioning properly by completing test initiatives and final adjustments
- Assess and troubleshoot customer software and hard copy orders for production problems or issues
- Service and maintain customer's digital office equipment (copiers) in assigned territory
- Maintain assigned field stock and parts inventory
- Complete document service actions-service forms, reports, logs and records
- Ownership for accomplishing new requests; exploring opportunities to add value to position accomplishments
- Maintain and service company office equipment and color systems on customer premise
- Additional duties as assigned
Requirements:
- High School Diploma or equivalent, required
- Proficient with all Microsoft Office applications
- Must possess a reliable vehicle; will receive mileage reimbursement
- Experience in finding resolution to customer disputes
- Experience in providing face to face and over the phone customer service
- Possesses working knowledge of Windows Operating System, MS Office; MS Excel; opening, closing, and saving of electronic files
- Excellent Interpersonal communication skills, written and oral
- Possesses a positive attitude and pay close attention to detail
Additional requirements:
- Must be able to pass a criminal background check
- Must be prompt and reliable
- Must possess a high degree of patience and empathy for others
- Must be authorized to work in the US for any employer
- Must live in the Chicagoland area
The William Everett Group offers very generous benefits package to our Professionals:
- Employer Contributed Medical Plans
- Dental and Vision Insurance Options
- Employer Sponsored Life Insurance
- Paid Company Holidays
- Training and Professional Development
- ***SIGN-ON BONUS AVAILABLE***
William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.