What are the responsibilities and job description for the Home Medical Equipment Specialist, Retail position at thedacare?
Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Home Medical Equipment Specialist, Retail provides coordination of in-person, telephonic, and electronic home medical equipment referrals including respiratory medical equipment and supplies. Provides assessment, product selection, hands-on fitting, and education to safely meet the clinical, individualized medical equipment needs for customers and their families. Ensures continuity of care with the customer, their provider, and/or referral sources within a retail store setting. Job Description: Schedule: Monday - Friday 8:00am - 5:00pm (Variable) This position will be primarily in Appleton. KEY ACCOUNTABILITIES: Provides exceptional customer service either face-to-face or telephonically with customers and their family members, referrals sources, payer’s, and our internal customers to meet the customer’s home medical equipment needs. Advocates, initiates, and coordinates home medical equipment referrals to meet the customer’s plan of care from the provider in an efficient and timely manner. Assesses the level of urgency of a patient need and prioritizes accordingly. Assesses, gathers, and coordinates all clinical and nonclinical referrals for proper documentation, ensuring the insurance guidelines, regulatory guidelines, and qualifications are met to ensure a defect-free order and claim. Responds to customer inquiries by researching documentation and insurance guidelines. Consults with insurance providers, hospitals, clinics, and other medical entities through written or verbal methods to complete a referral accurately to meet the patient’s plan of care. Verifies and generates appropriate documentation along with follow-up for accuracy of patient information to ensure accurate billing and reimbursement. Demonstrates and educates customers on proper fitting techniques, contraindications, wear and care issues, and financial obligations of products to ensure there is safe use of the product. Promotes an appealing showroom environment in the retail stores to provide patients an exceptional customer experience. Monitors and maintains accurate and adequate inventory levels to meet the needs of customers. 9. Maintains knowledge of all the medical equipment offered and builds relationships with purchasing and vendors to ensure this knowledge is always up to date. Is proficient with cash handling techniques including cash, checks, and credit card functions. Performs reconciliation of the cash drawer at the end of the day and follows bank deposit procedures. Analyzes data to ensure accuracy with insurance resources and guidelines, regulatory and reimbursement manual and criteria, HCPC and ICD-10 coding manuals, provider directories, and other online resources to ensure accurate billing and reimbursement. Maintains proper safety measures for customer and team members including infection prevention, safe equipment usage, and body mechanics with proper lifting and positioning techniques. QUALIFICATIONS: High School diploma or GED preferred • Must be 18 years of age Experience in any healthcare related field especially COTA, PTA, and CNA American Heart Association Healthcare Provider Basic Life Support (BLS) PHYSICAL DEMANDS: Ability to move freely (standing, squatting, kneeling, walking, bending, twisting, reaching, pushing, and pulling) Sitting for longer periods of time (up to 30 mins or more) throughout the day Repetitive hand motions of pinching, grasping and typing while using a computer and/or written communication Ability to lift and carry up to a maximum of fifty (50) pounds WORK ENVIRONMENT: Face to Face with customers in a fast paced, ever changing retail environment Retail showroom environment with personal desks and treatment rooms Frequent up and down position changes throughout the day Use of computers, phones and other office equipment throughout the work day Increased noise levels within the work environment Possible travel to other locations • Occasional interactions with verbally aggressive customers Minimal exposure to blood borne pathogens (blood or bodily fluids) while performing job duties Encounter some mechanical and electrical components on the HME products Position requires compliance with department specific competencies. Scheduled Weekly Hours: 32 Scheduled FTE: 0.8 Location: TC at Home - Appleton,Wisconsin Overtime Exempt: No Worker Shift Details: Days About ThedaCare ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services.We are the third largest health care employer in Wisconsin and the largest employer in the state's second largest economic market - Northeast Wisconsin - with approximately 6,800 employees. Through our 100-year history, ThedaCare has woven itself into the very fabric of the communities we serve. For our employees, ThedaCare offers an environment that not only welcomes but also encourages innovative thinking and fresh approaches to today’s health care challenges. We’ve improved the health of thousands of individuals. We know this because we track our quality and constantly seek to improve our care and services for the members of our communities. This job posting is available in other languages besides English free of charge. Please contact the ThedaCare Employment Center to make your request at 920-830-5800 and then prompt “1”. ThedaCare is an Equal Opportunity Employer. ThedaCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ancestry, color, religion, sex, gender identity, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.