Account Director

Who are we?
Thesis is a digital agency in Portland, OR. We're hell-bent on humanizing the relationship between people and brands, which starts with our teams: real people making real work. Come as you are. Bring what you bring. We’ll all be better for it.

The name is new to us, but we've been around for 20 years. In contrast to our former identity that reflected what we do, we chose the name Thesis as it better represents how we do it: a full-service agency believing our strength is in our approach—believing the work we make is only as strong as the thought—and data—we put behind it.

That sounds intense. But make no mistake, we also play real hard. All while respecting that work/life balance.

**Please note this is a nine-month temporary full-time role.**

The Job

You captain the account ship in both realms of client relationships and team health with a proven track record of driving growth. Our Account Directors wield an intimate understanding of the business and are steadfast and resilient leaders in negotiation, business development, project coordination, and operational improvements. You expertly read a room and cultivate meaningful relationships with clients all while managing a team and keeping a level head. 

Account Directors are accountable for the success of our working relationships and the insights into that success. You have a keen eye on risks and fearlessly block and tackle to protect the business and teams. You sense opportunity with ease and know how to activate to turn possibilities into reality. Account Directors care deeply for our clients - making certain their goals are met and view our support as essential.  

As a person, you are:

• A big-picture thinker with a pulse on the gritty details. You are ever-aware and planning for the collective business goal, quick on your feet to pivot and implement change when needed. You employ an intimate understanding of stakeholder needs and business operations in order to navigate the client experience for mutual benefit.
• Tactful. You are skilled in building healthy relationships with clients. You are confident in your ability to navigate hard conversations and guide our stakeholders to mutually beneficial decisions with the health of our business guiding your decision-making.
• Skilled leader and collaborator. You are an experienced leader of projects and teams and employ your past experience to effectively guide and inspire while being receptive to change, adapting and progressing your approach ensure ongoing success.
• A highly-skilled negotiator. You are an expert at anticipating and proactively solving challenges through data-informed action and remain composed, assured, and effective under pressure. 
• A seasoned Producer. You understand the challenges of large-scale, fast-paced, and ever-changing creative projects. While you may not manage the tactical details in the day-to-day, you’re acutely aware of how the work is made. 
• Steady. You manage and resolve conflicts and challenges through proactive feedback, kind conversation, and problem-solving. You navigate and balance the needs of the business, and the needs of your stakeholders.

• Perceptive. You can read a room and stay one step ahead of potential risks and opportunities — all whilst cultivating and upholding critical client relationships. 

As a people manager, you will:

• Lead by example, modeling our values and making them visible in your daily actions and interactions.
• Communicate and motivate with the willingness to have candid conversations that drive excellence.
• Inspire partnership and trust, fiercely supporting and encouraging your team to bring out the best in others and creating a culture of feedback to bring out the best in you.

As a worker, you will:

• Plan, coordinate, and track budgets of $5M . You will leverage your production and industry expertise to develop and approve large-scale proposals and scopes of work and ensure that the project finances are accurately tracked in partnership with your production team. 
• Present accurate and consistent insights on account health and new business opportunities to Group Director and Creative Director.
• Properly plan and manage the transition of awarded projects, ensuring a strong kickoff that will lead to successful and timely project completion. Empower the team to ensure that client needs are met and that scopes remain on track and within budget.
• Conscientiously manage a team of Producers, encouraging career growth based on key performance indicators established in partnership with Account and Agency leadership.
• Translate strategic priorities and business opportunities into internal actions to improve our business. Identify, evaluate, and address continuous workflow improvement opportunities in partnership with the Creative Operations Lead. 
• Drive organic growth by recognizing and seizing opportunities for expanded service offerings. Employ an intimate understanding of industry trends and look to inform and adjust our business model accordingly.
• Monitor the health of project teams, proactively flagging, implementing measures, or taking action to adjust in response to any issues for optimal morale, in partnership with your Group Director. Inform team hiring needs through utilization, capacity, and profit analysis.

As for experience, you need:

• Work closely with the clients and key partners regional sales teams globally to develop and execute local marketing plans that drive pipeline for net new customers as well as expansion opportunities
• You will drive and support a marketing mix consisting of regional events, partner marketing, and strategic sales support with visibility and insights into local markets
• Develop clients field and partner marketing strategy and associated execution plans that drive measurable pipeline: Identify, develop, manage, and support global and regional initiatives including events, campaigns, seeding, and partnerships to engage stores, educate for scale and extend digitally
• Interpret local market dynamics and develop plans and tools to address market targets and needs
• Define and create a set of marketing programs to drive new business opportunities as well as expansion in existing accounts
• Measure and analyze field marketing overall performance and team performance against target plan
• Manage and balance field marketing budget and spend
• Work with Online Marketing to analyze sales and marketing performance data, build dashboards, and track necessary key metrics
• Be the strategic advisor for the Events Team on all global and regional events 
• Minimum 10 years experience in digital design or marketing in an agency large/enterprise corporate setting as a producer, account manager, or project manager with advanced experience in account planning and estimation.
• Minimum 6 years experience leading and managing teams with honed insight into effective resourcing and professional development practices.
• Accomplished business driver with a strong record of client engagement, retention, and growth. 
• Extensive experience in digital marketing with an acute understanding of digital deliverables, marketing channels, and stakeholders benefit from growing their digital presence. You remain current on best practices within applicable platforms to inform process improvements. 
• Proven track record of leading by example and coaching others with positive, constructive feedback. You respectfully interact with all levels of leadership and contributors, understanding and valuing cultural differences. 
• Intermediate to advanced knowledge of Airtable or similar experience is required. 
• Expert-level prioritization skills with the ability to work on a variety of projects across multiple clients within various constraints.
• Bachelor's degree preferred, ideally in Advertising/Marketing, Communications, Design or a related field. Additional 2 years experience in lieu of a degree.

Above all, be hungry to learn and grow beyond this job description. 

Still with us? 

Cool! Let's talk. 

**Thesis operates using a flexible hybrid model (i.e., work occurs both at home and in office, as needed). Employees should consult their Director or department head for WFH agreements, protocols, and guidelines

Workplace equity is not a single checkbox. 

It's a crucial way of thinking, of working, and of moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth plans, and workplace programs — because our agency, our work, and our society are better when diverse perspectives come together. 

EEO / AA Employer / Vets / Disabled / Race / Ethnicity / Sex / Sexual Orientation / Gender Identity / Age

Salary : $5 - $0