Medical Assistant

Description

Job Title: Medical Assistant

Department: Medical

Supervisor Title: Practice Manager

UDS Classification: Other Medical Personnel

EEO Class: Laborers and Helpers

FLSA Status: Non-Exempt

Starting Wage: $15.76/hr ($16.51/hr Certified MA)

Pay Grade/Funding Source: IC-2

Organizational Information:

Established in 1994, Third Street Family Health Services is a regional not-for-profit community health center providing medical, dental, OB/GYN, pediatric, community outreach, and behavioral health services across eleven locations in Richland, Ashland, Marion, and Crawford counties. Our mission is to deliver comprehensive health and wellness care, accessible to all in the communities we serve. We believe that the health status of our community can be improved by providing accessible and affordable health care, advocacy, and community health initiatives.

We provide patient-centered care and provide our services with respect, integrity, and accountability top of mind. For more information, visit thirdstreetfamily.org or find them on Facebook or Twitter.

Job Summary: 

Medical Assistants work closely with medical and behavioral health providers to establish rapport with patients through connection and provision of optimal patient care in a care team environment. Your role as a medical assistant in creating an excellent patient experience is essential. 

Essential Job Duties: 

• Commitment to the mission, vision and values of Third Street Family Health Services.
• Takes personal responsibility to promote health equity.
• Provides care without judgment.
• Responds to patient/client requests as appropriate.
• Competently utilizes the electronic health record.
• Correctly routes patient and client communication through appropriate channels as per organizational policy.
• Promote, educate and leverage technology to ensure patient satisfaction, collaboration, and continuity of care.
• Requires a high level of discretion as related to privacy and confidentiality.
• Endeavor to provide adequate notice of time away from work.
• Efficiently welcomes, screens and cares for patients.
• Identifies patient needs and communicates those needs to the provider in preparation for the exam. 
• Obtains vital signs and specimens for testing as per organizational policy protocol and professional training and provider diirection.
• Assesses patient's physical and cognitive capabilities, providing assistance as indicated.
• Assists providers with in office procedures which may include womens health exams, suturing, lesion removals with biopsy, use of sterile field, cryotherapy, chemical cautery, and others.
• Performs point of care testing which may include EKG, urine drug screens, hemoglobin A1C, urine pregnancy test, and stool hemoccult.
• Provides medically accurate patient education as directed by provider.
• Initiates referrals, schedules appointments, and documents all activity in the electronic health record according to organizational policy.
• Documents correspondence and test results in the medical record with respect to patient confidentiality according to organization policy.
• Responsible for adherence to medication management protocols.
• Responsible to maintain the safety and orderly working environment of the medication room and medical supply rooms.
• Takes responsibility for maintaining a safe and orderly working environment. 
• Closely monitors of medical equipment and instruments. 
• Responsible for restocking supplies as indicated.
• Assists in the training and orientation of new team members.
• Be a positive role model for all health center staff.
• Other duties as assigned.

Requirements

Knowledge, Skills & Abilities: 

• Vital signs measurement (e.g., blood pressure, temperature, pulse, respiration rate)
• Phlebotomy
• Injections (intramuscular, subcutaneous, intradermal)
• Specimen collection and processing (urine, blood, other bodily fluids)
• Basic wound care and dressing changes
• Administrative Skills:
• Electronic Health Record (EHR) management
• Phone calls and correspondence
• Communication Skills:
• Effective verbal and written communication with patients and colleagues
• Active listening skills
• Empathy and sensitivity towards patients' needs and concerns
• Clear and concise explanation of procedures and instructions
• Collaborating with other healthcare professionals
• Knowledge Base:
• Basic anatomy and physiology
• Medical terminology
• Pharmacology basics
• Infection control practices
• Medical ethics and patient confidentiality
• OSHA regulations and safety protocols
• Legal requirements in healthcare documentation and procedures
• Interpersonal Skills:
• Teamwork and collaboration within a healthcare team
• Adaptability and flexibility in a fast-paced environment
• Professionalism and discretion
• Conflict resolution skills
• Cultural competence and awareness of diversity in patient populations
• Critical Thinking and Problem-Solving:
• Recognizing abnormal findings and reporting them promptly
• Responding appropriately to emergencies or unexpected situations
• Following established protocols and seeking guidance when necessary
• Identifying opportunities for process improvement in clinical and administrative workflows

Qualifications

• High school diploma or equivalent is required.
• Certified or Registered Medical Assistant, preferred.
• Active Basic Life Support (BLS) Required (within the first 90 days)

Personal Contacts:

• Frequent contact with staff of community agencies and the general public. Daily contact with agency staff. Must develop and maintain positive relationships with all of the above.

Environmental & Physical Requirements:

• Mobility: must be able to move independently and safely throughout the workplace, including offices, counseling rooms, and common areas.
• Manual dexterity: should have sufficient hand-eye coordination and fine motor skills to perform tasks such as writing, typing, operating computer systems, and handling paperwork.
• Visual and auditory abilities: must have adequate vision and hearing abilities to effectively communicate with clients, read written materials, and interpret non-verbal cues during counseling sessions.
• Speech and communication: should possess clear and effective verbal communication skills to facilitate open dialogue with clients, colleagues, and other healthcare professionals.
• Sitting or standing: should be able to sustain a seated or standing position for extended periods while meeting with patients/clients/external visitors, attending meetings, or performing administrative tasks.
• Emotional resilience: must have the emotional intelligence and resilience to work with clients/patients/coworkers facing challenging circumstances, maintaining composure and professionalism during difficult discussions.
• Sensory sensitivity: should be sensitive to the needs of clients/patients/coworkers and exhibit appropriate responses to their physical and emotional cues, ensuring a supportive and non-judgmental environment.

Salary : $16