What are the responsibilities and job description for the Account Manager position at Tom McLeod Software Corporation?
Essential Duties and Responsibilities
- Serve as the primary and central point of contact for all account related activities and updates
- Manage all Help Desk and Support related situations for assigned accounts
- Conduct regular, proactive review of and communication with customers on open items
- Responsible for continuous growth in technical understanding and skills
- Identify specific opportunities for improvements to business processes, training, upgrades, modules, interfaces, etc.
- Understand and document basic architectural environment, business operation, and company profile for each assigned customer
- Inform management of any significant new or events related to customers
- Participate in customer billing review and assist with resolving billing issues/disputes as needed
- Train fellow team members
Competencies:
- A minimum of two years’ experience providing technical support to end users (hardware and software support)
- Knowledge of business accounting principles preferred
- Experience with one or more of the following DBMS (SQL Service, Oracle, DB2)
- Ability to work independently and as a member of a collaborative team
- Excellent analysis and assessment of business needs and cross-system impacts
- Working knowledge of the transportation industry preferred
Account Manager
Hilti, Inc. -
Birmingham, AL
Account Manager
Hilti North America -
Birmingham, AL
