What are the responsibilities and job description for the Software Support Specialist position at Tom McLeod Software Corporation?
Essential Duties
- Accept software related request from customers and provide assistance
- Troubleshoot software and identify root causes of software problems
- Ability to analyze software related issues and propose solutions
- Document software support activities thoroughly, accurately and in a timely manner
- Triage request for custom programming items and assign work orders to Business Analyst for further evaluation
Competencies
- Strong verbal and written communication skills
- Customer ticketing/tracking processes experience
- Experience in the transportation or logistics industry (a plus)
- Microsoft SQL Server and ability to write simple queries (preferred)
- Ability to travel on occasion (approximately 5 – 15%)
Education/Experience
Bachelor's degree (B. A.) from four-year college or university; or 2 years related experience and/or training; or equivalent combination of education and experience.
