What are the responsibilities and job description for the Hospitality Ambassador position at Troon?
The Dunes of Naples is excited to announce the exceptional career opportunity of Hospitality Ambassador. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.
Key Responsibilities of the Hospitality Ambassador:
- Thrives in a hospitality environment and be highly focused on providing superior service to our members and their guests.
- Assists all Department Leaders in the execution and delivery of an elevated member experience.
- Demonstrates a passion about member, guest and associate satisfaction. The individual chosen for this role will impact every aspect of our operation.
- Takes ownership of the morning hospitality station. Keeps all components full at all times. Components include but are not limited to coffee, creamer, sugar, infused waters, hot water, hot tea bags. Ensures coffee and hot tea station is properly broken down on time. Organizes newspapers. Converses with Members and Guests.
- Assists in keeping Wellness Center “Member ready”. Wipes down equipment periodically. Monitors and reports cleanliness/maintenance issues to appropriate personnel/General Manager. Monitors locker room supplies and ensures they are stocked.
- Monitors and reports tiki loading dock cleanliness to F&B Director/General Manager
- Maintains organization and cleanliness of all seating areas including in the foyer and fire pit areas
- Assist in all Club departments as needed to fill in service gaps
- Review pool deck each morning to ensure space is “Member ready”. Ensures chairs and tables are lined up. Loose trash from the previous day, if any, should be picked up and discarded, cleanliness and maintenance issues with lake, deck, trash cans, signs, pool equipment are reported to appropriate personnel/General Manager
- Monitors and assists with keeping fruit, infused water and other complimentary items fully stocked throughout the day.
- Ensures pool rules are being followed by Members and Guests
- Assists in addressing complains and resolving problems
- Collaborates and assists key managers with developing plans and programs that positively impacts the member and associate experience
- Regular and reliable attendance
Qualifications for the Hospitality Ambassador:
- 2 years of restaurant, hotel or golf course management experience
- High school diploma or equivalent
- Excellent communication, time management and organization skills
- Ability to work on a team
- Energy and enthusiasm
- A high level of self-awareness, receptivity to change and integrity
- Ability to work in extreme weather conditions for extended periods of time
- Availability to work varied shifts, including evenings, weekends and holidays
Other Qualifications:
- Knowledge of lodging system application.