What are the responsibilities and job description for the PAA Residence position at Trump International Hotel and Tower Chicago?
Principle Responsibilities & Position Purpose:
The primary purpose of the public area/lobby attendant associate is to take ownership for the appearance and condition of the common areas and service areas in the residential tower, while keeping with all corporate and brand standards. Assists team in maintaining property in a manner that increases property values as well as owner and associate satisfaction. Communicates with residential owners, occupants, guests as required.
EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS
Works with the Residential Team
- General cleaning of the common areas including, but not limited to; the entrance way, lobby, elevator area, mailroom, hallways and service areas.
- Completes duties as directed and with appropriate supplies and equipment.
- Completes required Shift Logs and updates Item Progress Reports for every shift worked.
- Maintains a safe working area.
- Completes routine rounds in designated area several times per shift
- All cleaning equipment is routinely cleaned and kept in good condition.
- Complies with appropriate usage of cleaning equipment and supplies as directed.
- Communicates the need for supplies or repairs to equipment to the PA Supervisor/Tower Manager
- Assists where needed and as directed by PA Supervisor.
- Directs owners, residents or visitors within the hotel or tower.
- Directs all owner, resident and visitor requests to an appropriate party.
- Notifies PA Supervisor/Tower Manager of any issues in the common areas and service areas
- Assists in the move-in, move-out and delivery process for units.
- Ensures compliance of Trump Corporation policies and procedures as well as Brand Standards.
- Maintains a working knowledge of events and happenings within the tower and hotel.
- Speaks with and responds to owners, occupants and guests.
- Directs all owner, resident and visitor requests to an appropriate party.
- Performs other assignments as requested.
- The ability to respond properly to any hotel emergency or safety situation.
- The ability to perform other tasks or projects as assigned by hotel management.
Administrative Duties
- Be familiar with residential departments and general functions
- Be familiar with Safety and Emergency policies and procedures
- Enforces Association rules and regulations in a professional and courteous manner
- Performs other assignments as requested.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the company.
Works with the Residential Team
- Assists in opening doors for and escorting owners, residents, and their visitors.
- Appropriately directs all deliveries to the loading dock and receiving room. Contractors,
cleaning personnel and deliveries contractor or grocery should be through the loading dock
area.
- It is imperative to notify the Tower Manager any resident or guest that violates the building’s
rules.
- Participate in and interact with Hotel Operations, assist as necessary when requested.
- Participates in corporate activities and meetings, as necessary when requested.
- Performs other assignments as requested.
PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Sitting Rare
Walking Constant
Climbing stairs Frequent
Crouching/Bending/Stooping Constant
Reaching Constant
Grasping Constant
Pushing/Pulling Constant
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/Carrying (20 lbs.) Constant
Travel Rare-Never
OTHER DUTIES:
Assimilate into Trump Service Culture Standards through understanding, supporting and participating in all elements of Trumps Service Basics. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
- Protective Eye Wear
- Rubber Gloves
- Knee Pads
- Back Support
Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Please note that is that rubber soled shoes with a steel toe are recommended.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the
job, with or without reasonable accommodation, using some other combination of skills and abilities.
Ability to read, listen and communicate effectively in English both verbally and in writing in order to assist owners, residents, and their visitors will basic requests.- The ability to follow payroll and key sign out procedures.
- Comply with TIHTC work rules and standards per the associate handbook and as directed by Management.
- Work harmoniously and professionally with co-workers and management
- Professional oral communication and presentation skills.
- Considerable ability to listen effectively.
- Ability to interact and follow-up effectively with owners, residents and guests.
- The ability to offer any assistance possible to guests
- Ability to work effectively both independently and as a team.
- Ability to effectively deal with owners, residents, guests and associates, some of whom will require high levels of patience, tact and diplomacy.
- The Public Area Cleaner/Lobby Attendant position is an hourly position and should not expect tipping for completing a job as outlined herewith.
PROHIBITED ACTIVITIES:
- Associates are prohibited from performing personal “side jobs” for any owner and resident.
- Reference, offer or provide information about an owner, resident, guest, or building business.
- Entertain family or friends in the property.
- Eating and drinking outside of the associated dining room and/or while on duty.
- Associates are prohibited from communicating about work related matters with residents and owners, their guests and hired persons via cell phone, including but not limited to texting and personal email
QUALIFYING STANDARDS
Experience
- Requires successful track record in the cleaning field or related position in a hotel, residential or commercial property.
Grooming
All associates must maintain a neat, clean and well-groomed appearance (specific
To Trump Corporate Standards.)
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
