Technology Operations & Application Support Lead - TWE42402

Technology Operations & Application Support Lead

Step into a pivotal onsite position where you will oversee the stability, performance, and uptime of essential IT systems. As the Technology Operations & Application Support Lead, you will:

• Lead and mentor cross-functional teams handling both infrastructure and application operations.
• Oversee day-to-day IT operations, ensuring incidents, problems, and changes are managed within agreed timelines.
• Own and resolve critical incidents with a focus on root cause analysis and continuous improvement.
• Provide hands-on support to troubleshoot and resolve complex technical issues.
• Monitor and manage cloud environments (Azure/AWS), Unix systems, networks, and databases for optimal performance.
• Proactively implement tools and metrics for system health monitoring and incident response.
• Liaise with executive stakeholders, development teams, vendors, and users to drive issue resolution and operational alignment.
• Champion process improvements through automation and adoption of best practices.
• Cultivate team development, supporting both technical and leadership growth.

Key Skills

• Extensive knowledge of IT infrastructure, cloud platforms (Azure/AWS), databases (SQL), and Unix/Linux operating systems.
• Practical experience with ITIL-based service management.
• Proven leadership of high-performing IT teams in operational settings.
• Outstanding communication skills, both written and verbal.
• Strong analytical and problem-solving abilities, including root cause analysis.
• Experience in project management involving planning, execution, and delivery.
• (Preferred) Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 10 years in IT operations, support, and team leadership—especially within enterprise organizations.

Benefits

• High-impact leadership role with responsibility across cutting-edge IT systems.
• Opportunity to shape operational excellence and influence key business outcomes.
• Be part of a collaborative team committed to best-in-class service delivery.
• Mentorship and professional growth opportunities.
• Competitive hourly compensation.
• 12-month contract with immediate start.
• Work onsite in a business-critical environment, working closely with leadership and stakeholders.

Next Steps

Ready to take the lead in technology operations and application support? Apply now to make an impact, grow your expertise, and join a forward-thinking team. Don’t miss out—submit your application today!