Event Coordinator

Event Coordinators at the Whitewater Center are responsible for booking and processing all private group events at the facility and helping with the execution of all public events. Event Coordinators must fulfill the needs of all inbound group inquiries including program determination, proposal generation, and execution on the day of events. This position is a full-time, benefits-eligible position that reports directly to the Events Manager.

Responsibilities:

• Communicate with clients in a polite, clear, and confident manner using a variety of mediums – email, phone, and face-to-face interaction
• Answer questions regarding group outings, activities, venues, and catering, and provide clients with guidance in order to best match our products with their needs
• Provide a detailed review of products and services purchased, requirements to participate, and an overview of what to expect upon arrival 
• Prepare for all group reservations to ensure a pleasant and efficient check-in, including printing wrist bands and giving welcome talks
• Input group inquiry information for lead tracking and follow-up, and develop relationships with Whitewater Center clients to encourage repeat bookings
• Facilitate tours of the Whitewater Center’s activities and facilities for potential and returning clients
• Collaborate with all departments to ensure the best possible experience for each group outing
• Maintain accurate knowledge of activities, products, and services offered by the Whitewater Center
• Maintain a clean, professional, and healthy appearance, and adhere to the dress code
• Maintain availability to work evenings, weekends, and holidays with frequency as needed

Requirements

• A Bachelor’s Degree in Business, Hospitality, or another related field is preferred
• Prior experience in customer service, sales, or another related area is preferred
• Able to work well under pressure and make decisions independently
• Resourceful and takes a solution-focused approach to conflict and pleasing our guests
• Outgoing, friendly, confident candidates with exceptional communication skills
• A passion for outdoor adventure and the Whitewater Center mission of promoting healthy, active lifestyles

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space
• Must be able to stand for sustained periods of time
• Must be able to lift and move at least 25 pounds

Benefits

Access to Whitewater Center's pass activities

Staff discount program and pro deals

Health, Dental, Vision, FSA

401(k)

Paid Time Off

Overview of Department

The Events Department professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.