What are the responsibilities and job description for the Tenant Services Coordinator - "Resident Concierge" position at United Realty?
** Looking for a bilingual (Spanish/English) employee! **
About the Position
United Realty’s Resident Concierges create connections between our residents and property management. As the face of the resident experience, they must be customer-focused through helpful service and creating positive interactions. Being the first touch point, they are expected to answer phone calls, respond to digital messages, and follow up with voicemails within 24-hours. Resident Concierges are great communicators and peacemakers. They assist renters with creating plans to reduce their delinquency, troubleshooting common maintenance issues, and understanding lease terms. They must be well organized and able to prioritize their workload in order to perform under high-stress situations. A successful Resident Concierge manages their time and tasks, using organization and clear communication with coworkers, customers, and clients.
Additional Information
Monday – Friday 8:15 AM – 5:15 PM
Bilingual in Spanish a Plus! (not required)
Experience or Interest in Property Management/Real Estate a Plus! (not required)
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $16 - $19
