Student Service Coordinator I

Career Center

Serve as the primary administrator for the student employment platform, Handshake, which includes:

• Reviewing and approving pending employer registrations and jobs
• Reviewing and approving student and alumni requests for access
• Monitoring student accounts and SIS feeds of student data
• Managing site by identifying and executing routine updates to keep information accurate
• Planning and hosting Handshake User Group (HUG) meetings to discuss best practices, share product updates and record site issues
• Training other career services professionals on administrative features of the site
• Developing and enforcing employer recruitment policies and student usage guidelines
• Posting job vacancies and events for employers, as needed
• Answering student, alumni, and employer inquiries regarding the site
• Assisting with assessment requests and generating reports of site activity

Support the daily management of career center technologies

• Serve as the primary administrator of the Big Interview platform
  • Manage faculty and staff requests to access Big Interview
  • Manage faculty and staff accounts
  • Create semester reports based on site analytics
• Create and share semester updates and annual report based on site analytics
Update academic information (degree programs, emphases, etc.) that appears on majors.missouri.edu, Handshake, 12twenty and other software programs and websites

Support employer relations activity within the Career Center

• Provide support to new employer contacts looking to onboard to Handshake
• Help generate recruitment reports and analytics (via Handshake)
• Develop and maintain information about campus recruitment policies
• Serve as point of contact for private households seeking to post jobs on Handshake
• Coordinate communications and outreach to local employers and groups (e.g., Chamber, REDI) regarding off-campus, part-time employment (Chamber, District, etc.)
• Provide logistical support for recruitment events (reserve rooms and tables, secure parking passes, etc.)
• Manage campus employers and individual contacts in Handshake

Serve as primary contact for purchase of office supplies and procurement of software

• Purchase supplies from ShowMe Shop and other businesses for office and reconcile expenses
• Serve as the campus point of contact for Career Center vended software products, including Handshake, Focus 2, Big Interview, Candid Careers, Elevate, Internships-USA, Buffer, CliftonStrengths, 12twenty, HEPdata, uConnect and What Can I Do With This Major?
• Submit procurement forms and payment for contract renewals

Communication with internal and external stakeholders

• Reply to email inquiries sent to the career@missouri.edu resource account
• Answer phones and in-person questions from employers, staff, and students regarding MU Career Center services, campus career resources, and general career inquiries during intercession periods and non-service hours
• Serve on MU Career Services Council and serve as liaison to key stakeholder groups

Other Duties:

• Assist with scheduling MU Career Center space for employers, career counselors, staff, and students
• Participate in the hiring and training of paraprofessional staff
• Monitor content on the HireMizzouTigers.com and MU Career Center websites
• Provide support to MU Career Center projects as needed

Salary Range: $17.96 to $25.57 per hour
Grade: GGS-008

University Title: Student Service Coordinator I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Monday - Friday 8 am – 5 pm, some weekend and evening work

A Bachelor's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Online application, resume, references on request.

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.