What are the responsibilities and job description for the Case Manager position at Urban Peak Denver?
Under the supervision a member of the leadership team the Case Manager will be responsible for individual case management, providing supervision of the youth at the Spot, group facilitation, youth assessments, crisis phone counseling, client data collection, documentation, file maintenance, reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission. Case Managers will work with youth at either the Spot or a housing program. Urban Peak serves a wide variety of youth in shelter and/or housing that are experiencing homelessness. The continuum of need ranges from high functioning youth to youth with severe behavioral health concerns. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.
Who You Are:
- A bachelor’s degree in social work, psychology or a related field and a minimum two (2) years’ of experience working with youth; or a combination of higher education and direct full-time experience working high-risk youth
- Experience in providing trauma informed care.
- Experience, competence, sensitivity and ability to connect well and work effectively with the homeless youth community, especially youth who identify as LGBTQ, or are often difficult to engage, mentally ill, addicted to substances or otherwise impaired.
- Skill in negotiating and mediating, particularly in sensitive situations as well as some skill in crisis intervention and de-escalation.
- Able to communicate effectively with a diverse population.
- Able to make independent judgement and sound decisions using available information while maintaining appropriate confidentiality.
- Able to function as a member of a multi-disciplinary team and work with collaborating agencies.
- Able to manage tasks and activities in an environment that’s sometimes includes conflict and chaos.
- QMAP certified or eligible for QMAP certification
- Insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency and/or transport youth using an Urban Peak vehicle and an approved personal vehicle
- Ability to pass both federal and state background checks and a pre-employment TB Screening
What You Will Do:
- Meets with assigned youth to obtain history and complete assessments
- Provides personal interest and attention to each youth, remaining sensitive to the objective of supporting each youth in social, emotional, and intellectual development.
- Provide guidance to youth that is based in the principles of trauma informed care and positive youth development.
- Assists youth and other involved persons in facilitating safe and stable housing for the youth, working with youth to develop individual service plans and aftercare plans to achieve their goals.
- Conducts and/or participates in teaming with persons involved with youth.
- Provides weekly counseling sessions with each youth participant to review progress towards action plan objectives, revise plans, and provide support and accountability.
- Acts as a positive role model to further Urban Peak’s goals.
- Attends all required training, staff meetings and client reviews, being prepared to address client issues
- Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.
- Works with parents, legal guardian, or family members towards reunification, if appropriate.
- Provide milieu supervision through a trauma informed approach, working to ensure the physical and emotional safety of the youth and their environment
Work Schedule:
Wednesday thru Saturday 8am to 6pm
- May include day, evening, and weekend hours in an assigned schedule, as well as coverage for several holiday shifts.
- Flexibility to attend meetings and cover shifts, as well as support staff on an On-Call rotation
What We Offer:
- Salary: $24.02
- 100% Employer paid Medical and Dental plans
- FSA & Dependent Care
- Vision | Accident Coverage | Critical Care & Hospital Extended Stay Plans
- 403(b) Retirement Plan with company match
- Robust Employee Assistance Program
- RTD Eco Pass
- 10 Paid Holidays & Paid Sick Time
- 120 hours of vacation to start
- Second Language pay differential
- Staff support for lateral growth through training and mentorship
Who We Are:
Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.
Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.
Salary : $24
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