What are the responsibilities and job description for the Technical Support Analyst 4 position at V-Soft Consulting Group, Inc.?
Primary Location: Richmond, Virginia
V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Richmond, Virginia.
Education And Experience »
- Strong customer service skills with a Customer First attitude.
- Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets.
- Excellent research and investigative skills.
- Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking.
- Experience in working with help request tracking and reporting tools.
- Knowledge of IT concepts and trends and new technologies.
- Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
- Ability to communicate effectively orally and in writing with individuals and groups.
- Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite).
What You’ll Do
Job Responsibilities:
- Installs, maintains, and assists in testing and upgrading of new and existing hardware and software.
- Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers.
- Provides management with recommendations for systems and process improvements.
- Creates job aids for internal staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products.
- Troubleshoots software and hardware problems and enhances the level of direct services to field staff.
- Manages and monitors customer IT issues using helpdesk tools - KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control.
- Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems.
Interested?
Qualified candidates should send their resumes to dchoudhary@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
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