Customer Service Representative

Customer Care Representative

We are seeking an experienced and customer-focused Customer Care Representative to join our team. The ideal candidate will have 2-3 years of proven success in a customer service role, with excellent communication, problem-solving, and relationship-building skills. This position plays a key role in ensuring a high-quality customer experience by handling inquiries, resolving issues, and maintaining positive long-term customer relationships.
Key Responsibilities:

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  Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
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  Resolve customer concerns and complaints to ensure satisfaction and retention.
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  Provide accurate, comprehensive information to support customer decision-making.
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  Maintain and update customer records in the company database.
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  Conduct customer satisfaction surveys and recommend improvements based on feedback.
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  Process customer orders and ensure timely follow-up and delivery.
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  Stay up to date on product knowledge, company services, and policies.
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  Escalate complex issues to the appropriate internal teams when necessary.
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  Support team goals by contributing to shared responsibilities and special projects.
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  Handle financial transactions by processing customer account adjustments accurately.
  

Requirements:

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  High school diploma or equivalent required; Associate or Bachelor's degree in Business, Marketing, or a related field preferred.
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  Minimum of 2-3 years of experience in a customer service role.
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  Excellent verbal and written communication skills.
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  Strong problem-solving and critical thinking abilities.
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  Highly organized and capable of multitasking in a fast-paced environment.
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  Detail-oriented with the ability to follow established procedures.
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  Comfortable working both independently and collaboratively.
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  Proficiency in Microsoft Office and experience using CRM systems or customer service software.
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  Availability to work flexible hours, including weekends and holidays.
  

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.