What are the responsibilities and job description for the Voucher Specialist position at Vancouver Housing Authority?
Description
Are you an experienced and skilled administrative assistant that is highly motivated and detail oriented while providing exceptional customer service? Do you have experience understanding and effectively communicating complex policies and procedures? Are you seeking an opportunity with a mission-driven organization where continuous work efforts are contributing to the greater good of your community? If so, you might be a good fit for our Voucher Specialist position!
At the Vancouver Housing Authority (VHA) we work closely with local governments and other community partners throughout Clark County to address issues of affordable housing and homelessness and help families break the cycle of poverty. We provide affordable housing and housing assistance to low-income residents in Clark County. The Voucher Specialist assists VHA residents and new applicants to determine eligibility for various affordable housing vouchers.
Your skills and experience will support our mission as you:
- Request and receive application and verification documents relating to moves, new admissions, and recertification.
- Manage tenant files to ensure compliance with VHA and HUD standards.
- Review status and sends pending termination letters for non-cooperation with certification process.
- Process routine requests for reasonable accommodation in support of the Federal Program Policy Manager. Refers non-routine requests to appropriate Voucher staff.
- Monitor occupancy and utilization data to manage waitlist draws and notices.
- Review and process rent increases, lease renewals, move-in RFTAs, and communicates with landlord’s and property managers regarding paperwork accuracy and inspections.
- Work with property owners and finance to coordinate property owner changes.
- Monitor Applicant and Landlord Portal’s on the VHA website. Reviews incoming messages on the portal’s email. Assists landlords with access.
Pay and Benefits
- The starting salary pay range is $21.38 - $23.52 per hour based on experience. In compliance with the Equal Pay and Opportunities Act, the full salary range is $21.38 - $29.93 per hour.
- Full-time, non-exempt, union-represented position working 40 hours per week, Monday - Friday, 8:00 am - 5:00 pm.
- Medical, dental, vision, life insurance, short-term and long-term disability insurance.
- Benefits package also includes 9.11% paid into WA PERS by employer, 12 company paid holidays, and generous paid time off accrual.
- Meaningful work that addresses affordable housing and homelessness in our community.
Requirements
- High school diploma required plus some higher-level education or vocational training specializing in office skills and/or housing related subject and at least 2 year of directly related experience or equivalent required.
- One year of customer service experience or clerical related experience.
- Demonstrated computer skills necessary to effectively complete duties.
- Ability to attain Section 8 Housing Specialist Certification within 1 year of hire.
- AA preferred.
Applications will be accepted until December 23, 2024. A cover letter and resume are required when applying for this position. For more information on the Vancouver Housing Authority please visit our website at www.vhausa.com. Please note, those candidates deemed to best match our requirements will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed on an ongoing basis until the position is filled.
The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as covered veteran in accordance with federal, state, and local laws.
Salary : $21 - $24