What are the responsibilities and job description for the Operations Manager position at Veterinary United?
Lead a dynamic VETERINARY PRACTICE!
Our animal companions are not just pets, they are family! Here at Veterinary United, we want to take care of our community’s family with the highest quality veterinary care. Our clinic has a dynamic team that works together to ensure the needs of our clients are met through compassion and knowledge.
Here at Veterinary United we call our Practice Managers, Site Leaders, because you will lead the way in Veterinary Medicine! Make a huge impact with a collaborative team while directly bringing positivity and high quality medicine to your community. Clinical experience is preferred to ensure you can hit the ground running as an effective Site Leader. Manage our hardworking staff, collaborate with other leaders, and work on- site to effectively implement a successful strategic leadership plan.
Job Duties and Responsibilities:
Leadership and Planning
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Creates the hospital schedule and manages labor costs to budget.
Operations
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Client Service
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication.
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Qualifications
- Bachelor’s degree in business or related degree is preferred but not required.
- 3-5 years of experience in a manager role, including customer service experience.
- Experience in a veterinary hospital setting in positions of increased responsibility is preferred.
Knowledge and/or experience in the following areas
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem solving and resolution management skills.
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred: Avimark).
- Interpersonal skills with staff and clients, and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- Staff management including: coaching, developing, and motivating staff..
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.
Better Benefits & Pay:
Team members are eligible for:
- Health, vision, dental, life insurance; as well as 401K, PTO, CE.
- We offer discounted pet care / pet resort care and much more!
- We believe in empowering our team members with an opportunity for continual learning.
Job Type: Full-time
Job Type: Full-time
