What are the responsibilities and job description for the Site Leader position at Veterinary United?
Do you LEAD with a heart of kindness?!
Leading with a heart of kindness isn’t just some words strung together for us; it is part of our core values! Although you may not have veterinary knowledge, that won’t stop you from leading our pawsome team in being the rockstars they are! The way we see it, is a leader could come from anywhere, as long as they have the culture, the quality, and the know how to give the experience our clients, and our patients deserve!
Pawsitivity is Pawsome!
We all come from different walks in life. Some of us are dog people, some of us are cat people, some of us are bird people, and so on and so on. However, we are looking for people people. The type of person who can lead our teams to be the rockstars they are, and the type of people who are compassionate and positive! Strategy, analytics, spreadsheets, and process improvement probably come easy to you, and you thrive on building not only your team, but setting goals for yourself and the location as well!
No Bones About It:
- Be a CHANGEMAKER!
- Snuggle puppies, kitties and more!
- Inspire our clients with your sunny disposition!
- Empower yourself to grow your skills with our Level Up program!
- Lead with a heart of kindness!
- Evolve personally and professionally
- Believe in yourself, your team, and veterinary medicine!
Want to Make an Impact?!
Our collaborative team brings positivity and high-quality medicine to our community. It’s what we love to do! We need YOU to take on the importance of managing our pawsome team while collaborating with other leaders! Manage our dedicated staff, collaborate with other leaders, and work on-site to lead, manage, and grow.
We BELIEVE in positivity, culture, and teamwork. Veterinary United is looking for the type of person that loves animals no matter the species and wake up with a spring in their step and a smile on their face! Here at Veterinary United, we want to take care of our community’s animal companions with the highest quality complete and individualized veterinary care. Our clinic has a dynamic team that works together to ensure the needs of our patients and clients are met through compassion and knowledge.
Does Influence and Leadership speak to you?
- Be the champion for change both in and out of the veterinary hospital.
- Enjoys spreadsheets and long walks through the clinic.
- Level up the practice, team, and yourself!
- Set goals for your team and the hospital
Instrumentality
- Improve flow and efficiency within the hospital and team.
- Collaborate with our other leaders within Veterinary United
- Check the condition of client files and best practices.
- Lead with a heart of kindness in a diverse and dynamic team.
Patient Care & Patience
- Demonstrates and reinforces the highest level of client service and culture
- Resolves client issues and escalations
- Oversee client follow-up communication.
- Work with our Marketing Team to help grow your client base
Your Drive:
- Bachelor’s degree in business or related degree is preferred but not required.
- 3-5 years of experience in a manager role, including customer service experience.
- Experience in a veterinary hospital setting in positions of increased responsibility is preferred.
Substance and Skills
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem solving and resolution management skills.
- Basic computer skills i.e., Microsoft Office suite (Previous practice management software knowledge preferred).
- Interpersonal skills with staff and clients
- Works well in a team environment.
- Customer service strategies and effective marketing techniques.
- Staff management including coaching, developing, and motivating team members
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
The Treats:
- Health Insurance
- Dental & Vision Insurance
- 401k with Company Match
- Paid Vacation
- Discounted Pet Care
- Discounted Pet Day Camp and Resort Stays
- SO MUCH MORE!
With Veterinary United, we truly feel we need to be a Hive to Thrive! Through teamwork and collaboration, pawsitivity and culture from the top to the bottom, we BELIEVE in building a better veterinary hospital, team, and culture! If you are open to growth, teamwork, positivity, and building a brighter, and better future for the veterinary field, then Veterinary United is the place for you! Are you ready to be a part of something bigger, and really be a Changemaker?
