What are the responsibilities and job description for the Systems Support Engineer 3 position at vTech Solution?
Company Description
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.
We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.
Job Description
Responsible for specialized tasks in technical writing, technical training, and instructional design/development.
Specifically these tasks may include:
Lead a small team (2-5) of tech writers and trainers, and logistics engineers
Develops, organizes and delivers technical training programs, related materials and/or interactive courseware for customer training.
Creates, develops, plans, writes and edits operational, instructional, maintenance or procedures for paper, multimedia or web-based publication.
Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.
May document engineering processes and specifications.
Recommends formats responsive to technical and customer requirements.
Researches, organizes, writes, edits and produces original technical documentation.
Plans, designs, implements and maintains computer/web-based training modules.
Creates Basis of Estimates when necessary
Interfaces frequently with the customer
Provides status to internal management and customer
Works closely with the scheduling team to manage related program tasks
Interfaces with Subject Matter Experts regularly for content input
Qualifications:
Bachelor’s degree in a technology field with 10 years relevant experience required, or an Associate’s degree, graduation from a military or commercial electronics course, and at least 14 years relevant experience required.
Must be eligible to obtain a security clearance.
Preferred Additional Skills:
Proficiency in using Excel and LCC modeling tools desired.
Prior experience with FAA or other government documentation standards.
Excellent communication and management skills are required, as well as the ability to work harmoniously in a team environment with government customers and other contractors.
Ability to produce clear and concise documentation of test data, and system performance using MS Word and Excel.
Ability to work in a team environment and negotiate solutions among functional groups (Manufacturing, Mechanical Engineering, Software Engineering and others) is a key success factor.
Additional Information
All your information will be kept confidential according to EEO guidelines.