What are the responsibilities and job description for the UNIVERSAL BANKER - PART TIME position at Wayne Bank & Trust Co?
The Universal Banker is responsible for providing an exceptional customer experience by handling every customer need from service to support with passion and enthusiasm. Provide customers with a one stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent customer service skills.
- The ability to prioritize and make on-the-spot decisions regarding customer transactions.
- Mathematical skills.
- Ability to work in a fast-paced environment.
- Ability to work well under pressure.
- High degree of accuracy.
- Strong communication skills.
- Strong organizational skills.
- High level of confidentiality
- Microsoft Outlook, Word, Excel
- Proficient at operating computer, printer, fax, and comfortable with evolving technology
EDUCATION AND EXPERIENCE
- High School diploma or GED required.
- 2 or more years' customer service or sales experience required.
- Cash handling experience with a high degree of accuracy.
AVAILABILITY
- Part-time (20-25 hours per week) with Monday-Saturday availability.
- Position requires working 2-3 Saturdays from 8:30 a.m.-12:30 p.m. each month.
- Flexibility to work additional hours on an infrequent basis to cover for absences.
EQUAL OPPORTUNITY EMPLOYER
