Front Desk Coordinator

WC Smith is seeking a Part-Time Front Desk Coordinator to join our teams at Archer Park and Sheridan Station Apartments. This individual is responsible for providing exemplary customer service to guests and residents during evening and overnight shifts. In this position, the Front Desk Coordinator is responsible for assisting the management office with administrative and maintenance tasks in accordance with the goals, policies and procedures. In addition, they are responsible for recording resident issues.

Saturday and Sunday 3:00 pm - 11:00 pm

• Using a multi-line telephone answers and appropriately routes all incoming calls
• Receives and greets visitors; directs visitors to appropriate destination
• Provides general information regarding property functions and responds to routine inquiries regarding the property and contact information.
• Takes telephone messages for staff when requested.
• Receives, sorts and distributes incoming mail
• Receives and logs incoming packages and certified mail.
• Responsible for general maintenance of reception area.
• Walking the property for safety precautions
• Light cleaning when needed, specifically of spills and for emergencies
• Demonstrates an understanding and commitment to fair housing, equal employment and racial/ethnic diversity policies at all times
• Communicates effectively with supervisor and senior management staff of WC Smith
• Assists the Community Manager to organize and administer special events

CAREER EXPERIENCE:

• High school diploma
• 1-2 years of experience in a residential administrative position
• Proficiency with MS Office applications (Outlook, Word and Excel software).
• Excellent organizational skills, with ability to work under limited supervision while maintaining a high degree of accuracy and production.
• Superb customer service orientation and effective oral and written communication skills, along with a positive and professional attitude.
• Ability to read and interpret documents such as leases, operating instructions and procedure manuals.
• Ability to successfully pass a background screen including credit and criminal and maintain a record that satisfies these requirements.

ABOUT WC SMITH

WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area.

What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there inhabit them.

We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth.

WC Smith is an equal opportunity employer and values a diverse workforce.