Employment Navigator

WEST SIDE CATHOLIC CENTER

Job Title: Employment Navigator

Reports To: Workforce Development Manager

Work Hours: 8:30am-4:30pm

FLSA Status: Exempt

Dates Updated: 1/14/2021

Salary: Starting at $35,000 per year, commensurate with experience.

SUMMARY:

The Employment Navigator will work as a part of an integrated team that helps each client achieve mutually agreed upon goals. The Workforce Development team regularly discusses each client’s progress through all phases of the program with input from every staff member in order to determine future steps. This position will help clients adjust to their changing economic status by guiding them to resources that can assist them in eliminating barriers while accessing services in the EOP. Performs other duties of a similar nature as may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Case Management

➢ Performs intake; assesses strengths, needs, and support networks to help construct individualized service plans and accompanying goals.

➢ Conducts benefits analysis with clients to ensure proper access to entitlements.

➢ Makes regular contact with existing and new clients to encourage participation in the program.

➢ Uses appropriate, client-centered disclosure practices when sharing personal and professional experiences and networks.

➢ Completes client discharge summaries and implements aftercare plan.

➢ Assists with special projects as assigned and other tasks deemed necessary to achieve overall goals.

Community Engagement

➢ Works with the Workforce Development team to establish a network of referral partners capable of assisting clients with wrap-around support services.

➢ Participates in various collaborative organizational activities for the dual purpose of fostering strong working relationships with other agencies and building the number of active clients.

➢ Assists the Manager in the development and execution of informative presentations to the community.

➢ Educates, connects, and ensures consistent engagement between clients and appropriate community wrap-around support services.

➢ Assist the manager with the mentoring/partnering program.

Client Readiness

➢ Guides clients in improving job seeking and job retention skills.

➢ Provides clients with on-going individual career counseling and employment preparation coaching.

➢ Provides monthly and quarterly follow-up services to both employed and unemployed alumni for one year after program exit.

➢ Assists participants in career preparation by identifying career and vocational choices to build a realistic employability plan to achieve objectives.

➢ Provides assistance with creating resumes, thank you letters, cover letters, and business cards.

➢ Encourages the free exchange of information in a comfortable and safe environment with no fear of judgment, criticism, or breach of confidentiality.

➢ Assists clients in the development of work-related intangible skills such as problem solving and assertiveness leading to the development of self-esteem and self-confidence.

➢ Assists with special projects as assigned and other tasks deemed necessary to achieve overall goals.

Data, Tracking, and Quality

➢ Performs follow-ups with clients and documents outcomes.

➢ Consults with the Workforce Development Manager regarding expectations, challenges, and process improvements.

➢ Analyzes client feedback and develops strategies to increase client recruitment and retention.

➢ Tracks goals, progress, and accomplishments to be shared with the Workforce
Development Manager; pulls reports, creates lists of clients’ program participation.

➢ Adheres to all guidelines related to confidentiality and quality-control requirements.

➢ Database management; inputs case and service, as well as uploads of all necessary documents to clients’ files, notes on each client; client management.

➢ Completes the forms (participant roster) and oversee the completion of the employability plans for Cuyahoga Count’s SNAP E&T plans.

➢ Performs other duties of a similar nature as may be required.

QUALIFICATIONS

• BA or BS degree in addition to 1 year of experience in social services, business, or related field
• Understanding of social work theories and methodologies; ability to use creativity and enthusiasm to motivate adults to reach their goals
• High level of proficiency with Internet applications and Microsoft Office products
• Ability to accept and work with people of diverse backgrounds; demonstrated commitment to social and economic justice; ability to set and uphold personal and professional boundaries
• Understanding and supportive of a trauma-informed system of care
• Excellent organizational skills and punctuality to scheduled meetings with staff, clients, and external organizations
• Superior written and verbal communication skills; strong leadership and presentation skills

• Belief in the mission of the West Side Catholic Center along with a desire to give back to the community by fostering the growth of others
• Willingness to work non-traditional hours and days to meet project needs
• Experience working directly with people from diverse, racial, ethnic, and socioeconomic backgrounds.
• Excellent written and verbal communication skills and the ability to communicate specifically with an audience from diverse racial, ethnic, and socioeconomic backgrounds.

Bilingual in Spanish (strongly preferred but not required)

JOB CONDITIONS
This position requires the employee to work with a diverse population, therefore, there may be exposure to potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance.

PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to hear phone conversation, doorbells, emergency alarms and face-to-face conversation.
• Able to speak clearly in person and on the telephone.
• Able to hand write legibly.
• Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large space and identify concerns that require staff response.
• Mobility/dexterity of hands/arms.
• Able to sit for sustained periods of time.
• Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
• Able to stand for long periods of time.
• Able to lift, move and/or carry up to 50 pounds.
• Regularly able to perform duties as assigned.

It is the policy of West Side Catholic Center to provide reasonable accommodations to qualified individuals with a disability who are either applicants for employment or are current employees.

Should you require any assistance or reasonable accommodation to complete this application or participate in interviews, please make a note on the application or notify the interviewer.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

To understand responses to traumatic life events, the concept of a trauma informed environment, vicarious trauma and the need for self-care.

We are committed to promoting Diversity, Inclusion, and Equity throughout our organization and culture. We strive to understand and appreciate the individuality of every employee and create a better place to work for all. We nurture a culture where everyone positively acknowledges equity through action and is aware, understanding, and appreciative of diversity.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

West Side Catholic Center is pleased to be an Equal Opportunity Employer (EOE).

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All staff are required to wear a mask at all times while on campus, staff are either fully vaccinated or adhere to weekly testing, PPE and cleaning supplies are provided for all staff, policies and procedures are in place to protect staff and clients.

Ability to commute/relocate:

• Cleveland, OH 44113: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location