Phonathon Program Manager

Wilson-Bennett Technology, Inc. (WBT) is actively seeking leaders to oversee and manage a fundraising-focused engagement center at our Oxford, MS location.

Description

The Program Manager is an essential member of our team and works as a strategic part of our clients’ annual giving initiatives. The Program Manager is responsible for managing and overseeing all aspects of traditional and digital outreach to alumni and college/university constituents. The Program Manager will recruit, hire, and train students to call, text, email, or video message alumni, parents, and friends to secure philanthropic support and goodwill.

Salary and Benefits

• Starting annual salary: $40,000 based on experience

• Extensive time off

• 401K available after 1-year of employment

• Health Insurance available after 90-days

• Yearly Performance-based bonus

• Company Growth Opportunities

Essential Duties and Responsibilities

This position requires relocation to one of the above listed locations, and working non-traditional hours (1:30PM – 9:30PM) Monday – Thursday, and Saturdays. During the summer, this position offers extensive time off with minimal work hours.

Call Center Management:

• Manage day-to-day activities of client’s calling and engagement program

• Interview, hire, train, schedule, develop, and oversee the student caller team

• Maintain caller tracker documentation, including but not limited to: student employment information, HR paperwork, payroll, caller schedules and attendance, caller disciplinary action, caller performance and incentives, etc.

• Implement and track caller incentive program

• Regularly prepare and deliver caller performance evaluations and constructive feedback

• Establish a professional, fun, and team-oriented atmosphere that fosters goals as well as positive working relationships

• Work collaborative with WBT and client to develop the best fundraising strategies to achieve program goals

• Develop nightly calling plan based upon caller performance metrics and campaign goal attainment

• Review and analyze statistical reports

• Prepare and send nightly/weekly campaign reports

• Prepare and send daily pledge and reminder letters

• Establish and execute weekly client meetings in conjunction with the WBT team to review campaign progress

• Initiate and maintain consistent communication via email, phone, text or g-chat with your supervisor and WBT team

• Actively participate in weekly meetings with WBT’s Management Team

• Availability to travel for initial training, as well as, biannual staff retreats

Client Relations:

• Adhere to WBT’s high standards of customer service

• Convey a professional and positive attitude/image internally and externally

• Communicate timely with both WBT staff and client

• Maintain weekly scheduled meetings with clients, as well as additional, unscheduled availability daily

• Provide additional requests for reports/documentation to client or WBT

Skills:

• Proficient in Microsoft Office: Excel, Word, PowerPoint

• Excellent spoken and written communication

• Ability to work in and manage a remote and/or hybrid (remote/in-person) environment

• Ability to work independently

• Ability to plan and prioritize tasks to meet strict deadlines

• Ability to inspire, support, and lead the caller team in a high-energy environment

• Self-starter who is motivated and ambitious to initiate tasks for the betterment of the program

• Creative-thinker with the desire to develop materials/documentation to aid in the program’s success

Preferred (not required) Experience:

• Prior Call Center or Annual Giving experience, preferably in higher-ed fundraising or at another WBT call center or client location

• Experience with WBT’s Phonathon Connect or Donor Connect platforms

• Customer Service experience

• Employee Management experience

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Oxford, MS: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Required)

Experience:

• Fundraising: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location