What are the responsibilities and job description for the Reservation Agent position at Woodstock Inn & Resort?
New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.
One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking Reservation Agents to join the team.
Reservation Agents are responsible for booking reservations and maintaining existing reservation requests for all incoming guests. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, activities, dining, etc. Assign reservations based on guest preferences and availability. Ability to read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system. Prior Customer Service and Sales experience preferred. High School Graduate. Minimum age is 18. Must possess excellent guest service, communication, phone skills, computer skills. Must be able to multi-task & work well as part of a team. Weekly schedule includes morning, afternoon & evening shifts. Compensation includes incentive program.
Those hired into full time positions are eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.
Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!
One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking Reservation Agents to join the team.
Reservation Agents are responsible for booking reservations and maintaining existing reservation requests for all incoming guests. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, activities, dining, etc. Assign reservations based on guest preferences and availability. Ability to read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system. Prior Customer Service and Sales experience preferred. High School Graduate. Minimum age is 18. Must possess excellent guest service, communication, phone skills, computer skills. Must be able to multi-task & work well as part of a team. Weekly schedule includes morning, afternoon & evening shifts. Compensation includes incentive program.
Those hired into full time positions are eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.
Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!