What are the responsibilities and job description for the Customer Relations Specialist position at YMCA of Northern Colorado?
The YMCA of Northern Colorado in Johnstown is seeking smilers, skilled chatters, and expert joy providers. We are in need of customer service specialists to welcome our members, answer questions, give tours, and help individuals and families understand and access Y offerings.
It's a fun job, and someone's gotta do it. Are you that someone? You might be the right candidate if...
You are helpful. You have an aptitude you may call it a gift for helping others. When you are around, no question goes unanswered and no concern goes ignored. If you don't know the answer or have the solution, you will find the person who does. You care.
You are a people person. You love the idea of interacting with all types of people on a daily basis. You revel in the idea of building connections and having hilarious inside jokes with members and co-workers.
You are responsible and respectful. You are a good person (Better yet, you are a great person), and you show it everyday through your dependability and work ethic. You are a multi-tasker, and you can happily and calmly juggle projects, phone calls, check ins, registration questions... See what we mean? You are a hockey goalie without pads, but you rise above the occasional flying pucks with grace and poise.
You are ready to make a difference. You understand that this position is not simply a customer service job at a gym. You know you can help strengthen your community and support your neighbors in need.
Position is part time 12-25 hours per week, year round. Opportunities for day, evening and weekend shifts are currently open. We ask all staff to work at least one weekend shift per month, but you do not need to be available for all open times to apply.
Salary starts at $12.56/hour. We offer a 10% differential for bilingual staff (Spanish and English) and a 10% differential for staff working the opening shift until 9am. These increases can be combined.
OUR BENEFITS ROCK. We are a family friendly organization that puts a focus on work-life balance, and our benefits prove it. All YMCA part-time staff working 10 hours each week are eligible to receive a free family membership: From teens to seniors, this benefit impacts the entire household! Staff who work 10 hours a week earn 50% to 100% off YMCA of Northern Colorado Programs. That includes free YMCA Camp Noco traditional day camp, youth sports, learn to skate and swim lessons, and half off YMCA Camp Santa Maria overnight camp, personal training, specialty summer camps, childcare and hockey programs. If you work 20 hours a week, your benefits grow from there. Sick time is earned from day 1, and we make contributions of 10% of your salary to the YMCA Retirement Fund for eligible staff. Have questions about how our benefits apply to you? Your unique benefits package will be discussed at point hire.
Requirements/Qualifications
- Must be reliable and committed to arriving on time for every shift
- Customer Service and Sales Experience
- Professional, alert, courteous, and tactful
- Intermediate computer skills required
- Spanish proficiency is a plus (additional 10% pay differential for Spanish and English fluency)
To protect our community, all employees will be required to provide proof of having received a COVID-19 vaccination.
View all openings and apply online at https://www.ymcanoco.org/careers
We were founded as the Young Men's Christian Association in 1844. But today, we are The Y, an association that values, and is made stronger by, its diverse people. At the YMCA of Northern Colorado, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation or religious affiliation.
