Responsibilities. include, but are not limited to, the following. Respond promptly to telephone and email inquiries, providing timely and accurate replies and service. Assist in onboarding new members by sending welcome materials and guiding them through benefits. Investigate inquiries, troubleshoot and resolve problems, and report service problems and trends to the Director of Member Experience. Provide a positive experience and professional ser...
Responsibilities Include. Respond to member inquiries and resolve issues related to online accounts, account reconciliations, and general questions. Maintain detailed records of member interactions, including inquiries, complaints, and follow-up actions. Create and manage CRM tickets for complex inquiries, ensuring comprehensive information is documented for efficient resolution. Maintain a thorough understanding of daily processing requirements ...
Join Our Team as a Member Services Associate. Hi there. We’re on the lookout for enthusiastic, customer-focused rockstars to join our team at the YMCA of Middle TN. This is a. part-time. opportunity to be part of a mission-driven organization where you’ll make a real impact every day. What You’ll Do. You’ll be the friendly face greeting members, answering questions, providing tours, and making sure everyone feels at home. Plus, you’ll get to conn...
