Job Description. Substantiate poker games business processes and table transactions in assigned areas during assigned shift. continual monitoring of assigned games to ensure game integrity and asset protection. practice excellent guest service and ensure dealers do also. Provide appropriate and professional care and service to guests. Acknowledge, greet and converse with customers who play at or approach assigned games. Substantiate table transac...
Role Responsibilities. . Leads, coaches and supports table games dealers to ensure legendary customer service. Ensures table games dealers have the training, tools and mindset to enable them as service professionals. Leads in a way that creates continuous improvements in the guest and employee experience. Ensures operational and game integrity. Tracks guest play and relays all pertinent information to Manager. Resolves guest concerns in a quick, ...
