Description

Job Description

Job Title: Clinical Assistant	Department: Orthopedic Clinic
Reports to: Clinical Supervisor	FLSA Status: Non-Exempt

 

Position Summary: The Clinical Assistant functions as part of the clinical care team. The Clinical Assistant will room patients, obtain vitals, document care, and provide assistance to the Physician, PA’s, and NP’s as needed.

 

Essential Functions include but are not limited to:

• Knowledge of medical terminology
• Ability to assist the provider with any needs during clinic.
• Ability to document accurately and timely. This includes completion of any forms needed.
• Ability to assist with booking appointments for patients
• Knowledge of assisting with collecting Laboratory Specimens and is able to process for send out to the lab.
• Ability to triage medical calls
• Assist with the flow of patients and is able to keep the clinic running smoothly and on time.
• Able to draw up injections
• Ability to perform phlebotomy when needed
• Ability to change dressings, remove sutures, etc.
• Good interpersonal skills in establishing effective working relations with staff. 
• Ability to effectively train new staff members.
• Handling & protecting patient information.
• Promotes internal and external customer satisfaction.
• Builds and promotes a culture of service excellence and continuous improvement.
• Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.
• Perform all other duties as assigned.

 

Education & Qualifications:

• Required: Graduated from an accredited medical assistant/Ortho Tech certification program; Active NH Medical Assistant, Ortho Tech, or Athletic Trainer license/certification; BCLS  
• Preferred: Associates degree

 

 

 

Competence:

COMPETENCY FOR THE  FOLLOWING PATIENT POPULATIONS
X	Pediatric- 5 years to 18 years	X	Adult - 19 years to 65 years
X	Elderly - 66 years and over

 

Working Conditions:

• Work is performed inside with good ventilation and comfortable temperatures
• This job classification has occasional exposure to electric shock, x-ray and electromagnetic energy
• This job classification has routine exposure to radiation hazards, biohazardous materials, noxious odors, latex and musculoskeletal injuries

 

Physical Requirements:

• Lifting and carrying up to 35 lbs. frequently, pushing or pulling greater than 100 lbs.
• Positional tasks may include frequent/prolonged walking, standing with occasional kneeling, crouching, crawling, climbing, balancing and stooping
• Eye-hand coordination, depth perception and manual dexterity sufficient to perform such task as the operation of biomedical equipment
• Corrected hearing and vision to within functional ranges; must be able to see and read computer screens and biomedical equipment readouts with or without corrective devices
• Must be able to communicate clearly with patients, families and co-workers

 

Mental & Emotional Requirements:

• Demonstrates attention to detail, concentration, conceptualization and memory
• Ability to problem solve
• Handles multiple priorities
• Manages stress appropriately
• Makes decisions under pressure
• Relates to others and influences people
• Manages anger/fear/hostility/violence of others appropriately

 

Hazards:

• Exposure to moving mechanical parts
• Exposure to potential electric shock
• Exposure to CRT (computer) Monitor
• Exposure to frequent repetitive motions
• Exposure to sharp objects
• Exposure to infectious and communicable diseases
• Exposure to hazardous chemical

 

Occupational Exposure to Chemical and Pharmaceutical Wastes:

• Waste Handler: The normal work routine involves exposure to chemical wastes. This position is responsible for the safe handling and movement of hazardous materials/hazardous wastes.

 

Occupational Exposure to Bloodborne Pathogens:

• OSHA Category I:  The normal work routine involves exposure to blood, body fluids, tissue or other potentially infectious materials. Position is required to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

Productivity/Fiscal Responsibility:

• Reports to work on time and is ready to start work
• Utilizes appropriate resources to complete assignments within allocated time period
• Performs accurately and in a timely manner in periods of increased work-loads and high stress
• Follows through with assignments and informs supervisor if unable to complete tasks
• Adapts to changes in volume/acuity demands
• When work is complete, seeks additional tasks
• Supports responsible staffing decisions
• Maintains and organizes supplies appropriately
• Demonstrates efforts to eliminate waste
• Demonstrates ability to set priorities
• Demonstrates problem solving ability using appropriate resources

Building Partnerships:

• Identifies opportunities to take action to build strategic relationships to help achieve goals
• Exchanges information with potential partners to clarify partnership benefits and potential problems
• Collaboratively determines the scope and expectations of the partnership so that both departments’ needs can be met
• Places higher priority on organization's goals than department’s goals
• Anticipates effects of department’s actions and decisions on partners
• Influences others to support partnership objectives

Building Trust:

• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization
• Shares thoughts, feelings and rationale so that others understand personal positions
• Demonstrates honesty, keeps commitments and behaves in a consistent manner
• Listens to others and objectively considers others' ideas and opinions, even when they conflict with own
• Treats people with dignity, respect and fairness
• Gives proper credit to others
• Stands up for deserving others and their ideas even in the face of resistance

Passion for Results:

• Drives high standards for individual, team and organizational accomplishment
• Sets challenging goals and high performance standards for self and others
• Initiates action and moves others toward envisioned outcomes
• Corrals energy day-to-day to maintain momentum and a sense of urgency toward desired results
• Works relentlessly to overcome obstacles
• Is dissatisfied until results have been achieved
• Derives satisfaction from goal achievement and continuous improvement

Compelling Communication:

• Clearly and succinctly conveys information to individuals and groups
• Uses forceful and compelling language and tone to stimulate other’s thinking and actions
• Uses vivid analogies and illustrations to create mental images
• Uses visual aids when appropriate to enhance impact of the message
• Conveys messages logically, simply, succinctly and at the right pace, does not digress
• Checks audience’s understanding, presents messages in different ways to enhance their understanding
• Uses correct grammar and punctuation
• Uses a format and terminology appropriate to the topic and audience

Customer Focus:

• Demonstrates teamwork and cooperation, works well with others
• Serves as a resource in an effective manner to other departments as needed
• Anticipates and or identifies customer service issues
• Creates customer-focused practices to assure customer satisfaction
• Shows genuine concern, respect and ability to communicate cordially with patients, visitors, physicians and other employees
• Is sensitive to customer inconveniences and responds accordingly
• Is cognizant of age specific, cultural and physical needs of customer in providing service
• Promotes a culture of service excellence

Quality & Safety Orientation:

• Understands and follows oral and /or written policies, procedures and instructions
• Ensures high quality output

• Has working knowledge of the operation of the department or seeks guidance from appropriate personnel
• Reports equipment malfunctions to appropriate personnel and correctly completes work order
• Assures safe and clean environment; keeps area clutter free
• Reports actual or potential medical/health care errors, near misses or other opportunities to improve patient safety
• Promotes patient and employee safety
• Participates in safety education, quality, safety and performance improvement initiatives
• Utilizes standard precautions by wearing protective equipment when applicable

 

Personal & Professional Development:

• Maintains own clinical competency and certification
• Accepts responsibility for assessment of self-learning needs and identifies resources to accomplish personal and professional development
• Attends staff meetings, reads communications and actively participates
• Participates in continuing education programs and attends mandatory education annually to maintain competence and gain additional skills
• Makes independent decisions, manages multiple priorities
• Organized, self-directed, requires minimum supervision
• Able to work independently and as part of a team
• Displays professional pride

 

Statement of Confidentiality

It is the responsibility of all Access Sports Medicine and Orthopedics, and Access Ambulatory Surgery Center employees to safeguard sensitive information. The nature of our business and the economic well-being of our company are dependent upon protecting and maintaining proprietary information. It is essential to remember that any information concerning a patient and his /her condition or company related information is a matter of strict confidence.

I understand and agree that should I need to discuss patient information in the performance of my duties at Access Sports Medicine and Orthopedics or Access Ambulatory Surgery Center, it will always be done in private and strictly on a need to know basis.  I understand and agree that I shall not discuss any patient or any information regarding a patient with any person out of the company. Further, I understand that intentional or negligent violation of this confidentiality will result in dismissal from the position

 

Ethics Compliance

I acknowledge that I have received the employee handbook and understand it represents mandatory policies of the company.  I understand and agree that I shall be held accountable for behaviors displayed relative to the policies.

I understand this job description provides an outline of the job responsibilities and requirements and is not intended to be all-inclusive. I also understand that job responsibilities and requirements may change at any time based on company or department needs. My signature acknowledges that I have read the above job description and verify that I can perform the essential functions of this position with or without reasonable accommodation.

 

 

Staff Member Signature:                                                                              Date:                                                    

Qualifications

Education & Qualifications:

• Required: Graduated from an accredited medical assistant/Ortho Tech certification program; Active NH Medical Assistant, Ortho Tech, or Athletic Trainer license/certification; BCLS  
• Preferred: Associates degree