Import Manager

Import Manager — Freight Forwarding

Responsible for overseeing all import operations to ensure efficient, compliant, and cost-effective movement of goods into the U.S. Coordinates cross-functional teams, manages vendor relationships, and drives continuous process improvement.

Key Responsibilities:

• Manage end-to-end import operations including documentation, customs clearance, and delivery coordination across air, ocean, and trucking modes
• Ensure full compliance with U.S. Customs regulations, import laws, and trade compliance policies (e.g., ISF, FDA, FDA Prior Notice, TSCA)
• Lead coordination with customs brokers, carriers, warehouses, and internal teams to optimize supply chain flow and reduce dwell times
• Negotiate and maintain vendor agreements with carriers, customs brokers, and service providers to secure competitive rates and service levels
• Oversee cargo release, entry filing, and duty/tax calculation processes to ensure accuracy and timely clearance
• Analyze import data and KPIs to identify bottlenecks, cost savings opportunities, and operational risks; implement corrective actions
• Manage and develop the import operations team, providing training on compliance, systems, and best practices
• Collaborate with sales, procurement, and customer service teams to ensure seamless customer experience and issue resolution
• Maintain up-to-date knowledge of industry trends, regulatory changes, and technology solutions impacting import logistics

Qualifications:

• Minimum 5 years’ experience managing import freight forwarding operations, preferably in a multi-modal environment
• In-depth knowledge of U.S. import regulations, customs compliance, and relevant documentation requirements
• Strong leadership and team management skills with a focus on operational excellence
• Proficient with import management systems and cargo tracking platforms
• Excellent negotiation, communication, and problem-solving abilities
• Detail-oriented with the ability to manage multiple priorities under tight deadlines