Chargeback Specialist

AppleOne has partner with a thriving personal care distributor in Ontario, CA to assist them in hiring an Accounts Receivable - Chargeback Specialist to join their team. Job Title: Accounts Receivable - Chargeback Specialist Location: Ontario, CA (100% onsite) Industry: Manufacturing Schedule: Full time Mon-Fri 8am-5pm Pay Range: $25-$30 per hour We Offer An exceptional team that thrives on creativity and innovation Career growth opportunities with room for advancement Competitive compensation and benefits package POSITION SUMMARY The Accounts Receivable position is responsible for managing customer deductions, chargebacks, compliance documentation, and account reconciliations for key retail partners including Dollar General, Dollar Tree, Value Valley, and other major customers. This position focuses on researching, organizing, and disputing chargebacks; maintaining accurate recordkeeping; processing supporting documentation; and coordinating with internal departments and customers to ensure accurate resolution of deductions and receivables. The role requires strong attention to detail, excellent organizational skills, and experience working within retailer portals and accounting systems. The position plays a key role in protecting company margins, supporting collections efforts, and ensuring financial data accuracy. ESSENTIAL DUTIES AND RESPONSIBILITIES• Review, research, and dispute customer chargebacks and deductions through retailer portals (e.g., Dollar General, Dollar Tree, etc.)• Gather and upload supporting documentation including POs, BOLs, invoices, shipping confirmations, compliance letters, and email communication• Maintain chargeback tracking logs and provide status updates to management• Communicate professionally with customers regarding deduction disputes and documentation requests• Work closely with Sales, Logistics, Compliance, and AR teams to obtain required backup• Monitor modified POs, ship-date changes, SKU changes, and tariff-related adjustments• Track and document compliance changes that may impact chargebacks• Assist AR team with cash application discrepancies related to deductions• Support month-end reporting on open chargebacks, pending disputes, and recovered funds• Maintain organized records for audit and reference purposes• Assist in process improvement to reduce future chargebacks and penalties• Perform general AR support duties as needed KNOWLEDGE, SKILLS, AND ABILITIES• Strong organizational and documentation skills• Attention to detail and accuracy in financial recordkeeping• Ability to work in multiple retail compliance portals• Familiarity with Accounts Receivable and deduction concepts• Strong written and verbal communication skills• Ability to manage multiple priorities and deadlines• Proficiency with Excel and electronic document management• Experience with Business Central and QuickBooks (preferred) EXPERIENCE AND EDUCATION• 3 years of recent experience in chargebacks, deductions, AR, or big box retailer compliance• Experience working with large retailers • Accounting or business coursework helpful but not requiredEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.#1056Company DescriptionThis company offers growth and a great group of people to work with.

Salary : $25 - $30