Account Manager

Overview

Job Title: Account Manager

Location: Alpharetta, GA

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.

Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are an Account Manager, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Sales department is eager for a mover and shaker to step into this role and become an integral part of our team. 

About the role

The Account Manager is a key individual contributor on a high performing team that consistently delivers market leading cross-selling/up-selling, maintenance renewal retention rates, and customer satisfaction. This person will manage an assigned set of clients with a focus on maintaining and growing renewal rates, and establishing client relationships with a particular focus on retaining customers and identifying opportunities for cross-sell/up-sell.

The Account Manager will be contributing to a software and professional services bookings quota as well as specific targets for renewal rates within their assigned territory. The assigned territory will have direct customers.

You will also:

• Manage the relationships with influencers & decision makers within customer accounts to promote loyalty and high customer retention.
• Generate leads, identify opportunities and close deals for additional Aptean products, add-on licenses, upsell modules & next version upgrades for existing Aptean customers.
• Maintain a thorough understanding of a customer’s business goals and the status of all current projects and issues
• Penetrate assigned accounts by:
  • Selling new or additional products or services to current buyers
  • Finding additional buyers within the existing customer location
  • Selling additional customer locations
  • Selling the value of maintenance
• Optimize portfolios, prioritize accounts and create & maintain strategic account plans, quotes and forecasts.
• Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.
• Maintain accurate and timely opportunity, customer & contact data
• Facilitate internal communication, including cross-functional transitions, escalations and contracts by engaging appropriate Aptean team members to add value to account
• Maintain good industry, business knowledge and product knowledge as is relevant for assigned accounts
• Coordinate/facilitate technical presentations and participate in customer & marketing events
• Use knowledge of customer needs and industry trends to provide input into product strategy

About you

Bachelor's degree preferred with at least 2 years of relevent sales experience, preferrably in the software industry.

You must also have:

• Thorough understanding of the customer sales cycle
• Experience working with software products, services, competencies, solutions, and offerings
• Knowledge or previous experience in the software industry
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Experience of working with and understanding contracts is a plus
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Excellent sales, negotiation skills and objection handling skills
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity and ability to maintain confidentiality
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills
• Good decision making ability and negotiation skills 

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy