Account Manager

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Customer Engagement - Client Services team is seeking an Account Manager. The Account Manager serves as the internal customer champion and leads the account team to understand and meet customers' expectations by defining, implementing and managing solutions that produce measurable results.

WORDS THAT DESCRIBE EVERYONE AT BIW: Passionate. Curious. Helpful. And in it for the long haul.

WORDS THAT DESCRIBE YOU IN THIS ROLE: Go-getter. Driver. People person. Happen maker.

Sound like you? Keep reading!

When it comes to the big picture, here is what you can expect:

• You'll gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
• You'll produce detailed documentation throughout the project lifecycle.
• You'll be an advocate for customers within BIW.
• You'll embrace and lead change to increase program effectiveness and better serve customers.
• You'll travel to customer meetings and events, as necessary (less than 10% of time).

Education/Experience Required:

• A Bachelor's degree is preferred; Marketing, Communications or related field preferred.
• 3 years related business experience in a client-facing role.
• Experience working with internal team and client to facilitate content creation, legal review and approval.
• Experience managing day-to-day projects and leading meetings.
• Proactively providing follow-up and managing deliverables.
• Proficiency in Microsoft Office 365, Microsoft Teams, SharePoint and Smartsheet desirable.

Your skills and abilities:

• You're clear, concise, and confident--whether it's via email, in-person, or over the phone.
• You build and maintain strong relationships (we have awesome customers and there are some wicked awesome people here).
• You use proven project management methods and tools to implement programs on time and on budget- strong knowledge of Smartsheet.
• You can prioritize and manage multiple accounts, programs, and responsibilities effectively.
• You inspire account team members to always meet their commitments while maintaining quality.
• You are an active listener and can translate input into action to avoid potential issues and solve problems effectively.
• You apply critical thinking, resourcefulness, and leadership to account teams.
• You are comfortable and confident using technology and leading the implementation of technology-based solutions.
• And of course... you handle problems and challenging customer situations in a calm, cool, and professional manner.

Wondering what an average day looks like for an Account Manager? No two days are exactly alike, but you might...

• Clearly articulate what the customer can expect from their BIW team, and when.
• Work with your sales and account teams to strategize on an account review with your Fortune 500 customer.
• Manage multiple timelines and remind team members when specific deliverables are due.
• Send recognition to that super helpful team member for their support yesterday.
• Iron out a billing issue with a program Accountant.
• Think outside the box when working with internal teams to solve problems.
• High five the AM you sit next to and look forward to doing something new and different tomorrow.

If you made it this far and you're still nodding, we look forward to hearing from you!