What are the responsibilities and job description for the Participant Engagement Specialist position at BI Worldwide?
At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
Our Coalition Marketing - Contractor Rewards team is seeking a personable individual with strong customer service skills. The Participant Engagement Specialist will work with program participants and manage program activity.
Roles & Responsibilities:
- Outbound calling projects to participants to educate them on the program and get them to enroll and engage.
- Answer inbound Customer Service emails and respond to participants via outbound call or email.
- Educate participants on the process of earning points.
- Resolve inquiries through in-depth research of accounts.
- Provide accurate tracking of participant responses.
- Assist with special projects
Education, Knowledge, and Experience Required:
- 2 plus years of business experience; in Customer Service, Inside Sales, or related role highly preferred.
- Strong communication, both written and verbal.
- Strong PC knowledge and experience with spreadsheets
- Positive attitude.
- Attention to detail.
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