What are the responsibilities and job description for the Customer Service Representative position at Bonfe?
CUSTOMER SERVICE REPRESENTATIVE – BONFE
Bonfe is a family owned and operated business specializing in residential plumbing, heating, cooling, drain clearing, and electrical services.
Bonfe employees work hard every day to deliver on our core values:
PLAY TO WIN!
RELATIONSHIP BUILDER
CONTINUOUS SELF-IMPROVEMENT
DOES THE RIGHT THING
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.
The Big Task
As an experienced Customer Service Representative, you will be responsible for handling inbound and outbound customer service calls and updating customers throughout your shift. You must be a self-starter who is able to work independently, maintain a positive work atmosphere, and effectively communicate with our customers.
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
Desired Skills and Experience
- Previous customer service experience
- Previous experience in a call center environment preferred
- Strong verbal and written communication skills
- Time management skills
- Experience with common office hardware and software (Microsoft Office products)
- Dependable
- Team player
- Ability to work independently
- Ability to multitask and support a growing, family-oriented business
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
- Our top performers are among the highest paid in the Twin Cities. You’ll have unlimited earning potential.
- Health, Wellness, and Retirement benefits.
- Uniforms.
- Paid training and career development opportunities.
- A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll build life-long friendships at Bonfe.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
Any offer extended to a candidate will be contingent upon successful completion of pre-employment drug and background screening.
Bonfe is an Equal Opportunity Employer.