Games Relief Shift Supervisor

Description

Position Summary

Responsible for the supervision of table games operations for assigned shift.

Essential Functions

• Manages all aspects of daily operations of the game’s operations.
• Ensures that game operations are in compliance with Chinook Winds policies & procedures, NIGC, Tribal policies, State Compact, and Tribal gaming regulations.
• Monitors any of the following types of games: Blackjack and variations, Craps, Roulette, Three Card Poker, Fortune Pai Gow, Bonus Let it Ride & Ultimate Texas Hold’em.
• Protects Chinook Winds assets.
• Determines that bets are in compliance with table limits.
• Verify payoffs and collections.
• Identifies and reports any irregularities in play.
• Provides technical assistance to customers regarding Chinook Winds games such as how to play, rules, limits, etc.
• Resolve customer complaints as needed.
• Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Provides input or recommendations for improvements and changes in program processes or services.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Assigns duties, responsibilities, and work areas to employees in accordance with work requirements.
• Performs personnel actions such as consulting on appropriate staff documentation, consulting with other managers as necessary.
• Develops and maintains a teamwork environment.
• Trains employees in designated areas and monitors progress.
• Completes, monitors, and develops staff through evaluation and development plans.
• Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• All other duties as assigned.
  
  

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER

Competency Statements

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Communication Skills- Ability to communicate effectively with others verbally and in writing.

Problem Solving – Ability to find a solution for or deal proactively with work-related problems.

Management Skills – Ability to organize and direct oneself and effectively supervise others.

Decision Making – Ability to make critical decisions while following company procedures.

Education

High School Diploma or GED.

Experience

Three years of experience in games operations.

Two years of supervisory experience.

Computer Skills

Microsoft Office basic level including Word, Excel, and Outlook.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Must obtain games certifications for applicable games at Chinook Winds.

Other Requirements

Successful completion of basic strategy testing.

Must maintain a perfect basic strategy score.

Knowledge of game protection for all games.

Knowledge of table game operations, Chinook Winds Internal Controls, Chinook Winds policies & procedures, NIGC, Tribal policies, State Compact, and Tribal gaming regulations.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Frequently
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally
• Squat or kneel Occasionally
• Bend Frequently
  
  

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable
  
  

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally
  
  

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.