Meter Billing Coordinator

• Generates and analyzestime sensitive meter reading verification reports in CIS and determines accounts needing to be re-read
• Enters corrected water and wastewater end of month meter readings in CIS
• Documents reading errors, skipped reads and reader statistics on error report and skip bulk report
• Enters work orders into CIS for meter maintenance for example skips, errors, flow checks, and high priority tickets
• Creates various reports to verify meter change outs, reads, skip etc. from FCS daily
• Evaluates meter reading and verification processes on a regular basis and makes improvements when needed
• Generates daily reports within CIS to be assigned to the Advanced Metering Infrastructure (AMI) team for skipped electric reads
• Performs daily functions in FCS of re-read verifications, assigns meter reading routes for contractors including split routes, and ensures routes successfully load, unloads and checks cycle for completion in handheld mobiles
• Assists with remote connects and disconnects of electric utilities through AMI system
• Builds download files in CIS for cycles
• Creates import files in CIS that bring cycles into FCS and MDMS
• Creates export files of completed cycles in FCS and MDMS to transfer into CIS
• Deletes completed cycles in CIS and FCS in preparation for next month’s cycle load according to billing calendar
• Provides customer support for electrical service standards
• Maintains good working relationship and communication with other departments such as, Water Metering, Customer Service, Building Inspections, and external customers
• Serves as back up for the Meter Reading Lead and Meter System Administrator
• Provides support to help resolve issues from field personnel
• Maintains regular and punctual on-site attendance

• Performs other duties as assigned

• High School diploma or GED equivalent
• Two years of experience in billing electric and water utilities or reading meters 

• Must abide by the safety rules and work procedures of the DME Hazard Recognition Program and APPA Safety Manual
• Ability to communicate effectively both verbally and in writing
• Ability to form and maintain effective relationships with coworkers and customers
• Knowledge of the City of Denton’s permitting and inspections processes
• Knowledge of the City of Denton’s customer service and billing processes
• Knowledge of NorthStar billing system, FCS, Serviewcom, Clevest, Adobe, and Microsoft Office programs

• Bilingual in Spanish and English

• Must pass a drug test, criminal history background check, and social security number verification
• Must be able to work overtime when requested
• Must pass a physical examination

• Sedentary – lifting no more than 10 pounds
• Light – lifting no more than 20 pounds; carry up to 10 pounds
• Medium – lifting no more than 50 pounds, carry up to 25 pounds
• Heavy – lifting no more than 100 pounds, carry up to 50 pounds
• Very Heavy – lifting more than 100 pounds, carry more than 50 pounds

1. Standing: A
2. Sitting: E
3. Walking: A
4. Lifting: A
5. Carrying: A
6. Pushing/Pulling: A
7. Overhead Work: A
8. Fine Dexterity: M
9. Kneeling: A
10. Crouching: A
11. Crawling: A
12. Bending: A
13. Twisting: A
14. Climbing: A
15. Balancing: A
16. Vision: E
17. Hearing: E
18. Talking: E
19. Video Display: E
20. Other:

Salary : $22 - $35