Network Technician

Daily Duties / Responsibilities:

• Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
• Updates tickets in the ticketing system on all IT-related issues and assists helpdesk personnel with lower tier support when requested.
• Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, RATs, and logic bombs.
• Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.
• Processes inventory and maintenance requests for computer systems and printers on the network.
• Conducts and aids in inventory of computer equipment across all agency regions of SC.
• Assists in preparing new systems and devices for employees.
• Updates Active Directory information for users and conducts password resets and system configuration updates using SCCM.

Additional Required Deliverables:

a. Documentation

• Technical
• User Documentation

b. Knowledge Transfer

• Technical Training
• User Training
• Official Knowledge Transfer Sessions
• Screen Sharing
• Recorded

c. Weekly Status Reports to Hiring Manager

• Accomplished
• Planned

Required Skills:

• Experienced in enterprise desktop support and customer service
• Skilled in desktop administration for Windows 7 and Windows 10
• Demonstrative abilities to troubleshoot desktop, printer, network, and MDM iPhone issues
• Excellent customer service and communication skills via phone, email, and in-person
• Must be able to efficiently perform remote and onsite technical work, potentially at different sites
• Must be able to update user and system information in Active Directory and SCCM
• IT network, virtual environments, database, and storage
• Windows 10 or 11 Enterprise
• GPO (Windows Group Policy Object) Administration
• Windows Security – Group Policy
• VoIP
• Windows Server 2019
• M365

Preferred Skills:

• Strong personal, ethical, and moral standards
• Good understanding of desktop support concepts for the enterprise, especially related to troubleshooting network endpoints
• Good interpersonal skills
• Proactive and self-motivated
• Self-starter with the ability to prioritize workload and manage time
• Willingness to learn new things and take ownership

Required Education:

Bachelor’s Degree or master’s degree in computer science or information systems/technology management, or equivalent work experience

Preferred Certifications:

• A
• Network
• Security
• MCSA: Windows 10

On W2 only