What are the responsibilities and job description for the Technical Support Coordinator position at Computech Corporation?
STORE SYSTEMS SUPPORT
TEMP TO PERM- Only submit candidates that can convert at 90 days without a fee.
Agents will support INBOUND Calls or INBOUND Chats
ONLY submit candidates that can convert without a fee after 90 days.
Resumes MUST include Pres-Screen Questionnaire and Internet Speed test, Otherwise they will be declined.
Department Store Systems Support
Temps needed to be recruited 20
Start Date 8/27/2025 (Equipment Pickup Day)
Training Window Dates 8/28/2025 – 9/12/2025
Training Hours 9a-530p
Department Staffing Hours 8a-12a Mon - Fri; 9a-10p Sat/Sun
Agent shifts Schedules range with start times from 8a to 330p with 1 weekend shift & 1 day off during week
Agent Shifts cont Shifts will be selected during training
Channels Supported Phone & Chat
Department hours: Monday – Friday 8am – midnight; Saturday: 9am – 10pm; and Sunday 10am – 10pm
CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR AND A HALF DRIVING DISTANCE FROM MASON LOCATION
Skills:
• Technical Aptitude Required
• Open Schedule Availability
• Previous call center experience preferred
• Previous technical / customer service experience preferred
Technical Support Coordinator - Store Systems Support REMOTE Phone Support & Troubleshooting 100% of the time. Training and Transitions are mandatory in-office activities and typically span a total of three weeks. To start working at home they must pass a quality while they are in office, so depending on those results it could be 3 weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.
• Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
• Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
• Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background
Salary : $17 - $19
