Client Support Specialist

Asian produce and grocery distributor based in Gowanus, Brooklyn, NY is looking for an energetic, outgoing and self-motivated individual to join our team as a Client Support Specialist.

The Customer Service Associate’s primary role will include, but not limited to:

• Take in and enter customer's orders via email, phone, and voicemail.
• Communicate cross-functionally with other departments to assist with customer order related inquiries - e.g. inventory, product information, logistics/delivery, and new product sourcing requests.
• Work together with the Logistics and the Warehouse teams to ensure accurate processing and shipping of orders.
• Help update customer data, including but not limited to customers: best email for invoices, primary contact, shipping address, billing address, etc.
• Fulfill customer requests will include, but not limited to:

Generating customer return authorizations,

Providing pricing or quotes,

Sending customer payment link and statements,

• Review and process newly submitted customer credit application by:

Checking the customer’s credit references,

Making sure that the delivery and billing addresses are correct,

Make sure that all required contact information is filled out and correct,

Creating the new customer in our database,

Assign a price level to the new customer

Notify and ensure the Logistics team to assign a zone for the new customer,

Notify the sales representative who covers the customer’s area.

All tasks that are assigned by management.

Candidate must have demonstrated the following in prior work experience:

• Attention to detail and a strong work ethic;
• Ability to communicate effectively via telephone and email with customers & internal

teams

• Ability to work in a fast-paced team environment,
• Ability to work a flexible schedule occasionally - e.g. providing teammate PTO coverage

on nights or weekends.

• Ability to stay organized and handle multiple tasks.

Language requirement - Candidate must be able to communicate fluently in English and ability to speak Mandarin, Cantonese, or Korean is a huge plus

Education Level - Bachelor's degree in Business or related fields from an accredited institution

is a plus.

The company operates 24 hours a day, 6 days a week. You will work 5 days a week but it could be on different days. The company is closed on Sundays. The ideal candidate must

be flexible to accommodate business needs as the start time is 6am.