What are the responsibilities and job description for the Customer Service Representative position at CornerStone Technology Talent Services?
Customer Service Representative
Location: Irving, TX (100% onsite)
Type: Contract to Hire
We are seeking a Customer Service Representative to deliver a high-quality, white-glove customer experience. This role is focused on guiding customers through processes, reviewing submitted information for accuracy, and providing clear, friendly support through phone, email, and text. No technical background is required — success in this role comes from strong communication, attention to detail, and a customer-first mindset.
Responsibilities
- Review customer-submitted information and photos for completeness and accuracy.
- Walk customers step-by-step through guided processes over the phone or virtually.
- Answer customer questions and provide clear instructions in a calm, professional manner.
- Follow established procedures to resolve customer concerns and escalate issues when needed.
- Document customer interactions, outcomes, and notes accurately in internal systems.
- Make proactive outreach calls to support customer engagement and satisfaction.
- Communicate clearly and professionally across phone, email, and text channels.
What We’re Looking For
- High School Diploma or GED required.
- 1 year of experience in customer service, call center, or client support roles.
- Strong verbal and written communication skills.
- High attention to detail and ability to follow structured processes.
- Comfortable working in a fast-paced, customer-facing environment.
- Positive attitude, reliability, and eagerness to learn.
- Ability to work onsite with flexibility across assigned shifts.
Why This Role Is Great
- Supportive, team-oriented work environment.
- Hands-on training provided — no technical experience required.
- Opportunity for growth within customer service and operations teams.
- Meaningful role helping customers feel supported and confident.
Salary : $21