What are the responsibilities and job description for the Customer Service Representative 2 position at CTG , LLC?
CTG is seeking to fill a Customer Service Representative 2 opening for our client in Pineville, NC.Location : Pineville, NCDuration : 6 monthsDuties : Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develop new procedures as necessary.Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the company’s systems and processes and participating in the development of same.Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.Assist in resolving customer disputes by preparing or assembling supporting documentation.Develop knowledge of company products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations.Provide customers with product literature and documentation when necessary or appropriate.Report and manage daily sales / production reports and metrics.Perform various functions involving order management such as handling inbound / outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties.Provide support and backup assistance to peers.Communicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.Set customer expectations and priorities for the supply chain.Identify opportunities to improve efficiency and enhance customer satisfaction.Perform other duties as assigned based on business needs.Participate in ongoing product, process, and business skills training.Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors.Support and participate in overall business development activities of the company.Develop, update, and improve communication methods and tools.Skills : Proficient with Keyboard (Typing)Ability to multitaskComfortable talking with customersExperience : 2-4 years of relevant experience in customer service or order managementSales experience (preferred)Microsoft Office experience (preferred)SAGE experience (preferred)Education : High School Degree requiredBachelor’s Degree preferredExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.To Apply : To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Rebecca Olan at rebecca.olan@ctg.com. Kindly forward this to any other interested parties. Thank you!About CTGCTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
