What are the responsibilities and job description for the Guest Service Agent position at Distinctive Hospitality Group?
We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent!
Benefits
Who this Job Will Job Appeal To
Benefits
- Competitive compensation
- Professional development and growth
- Paid personal and vacation time
- Company-sponsored medical plans including health insurance, dental, vision, life,
- 401k retirement plan
- Go Hilton Team Member Travel Program
Who this Job Will Job Appeal To
- This position is perfect for people that love to provide excellent customer service.
- Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.
- Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.
- The front office is staffed by Guest Service Agents, Assistant Front Desk Manager and Front Office Manager. You will also closely interact with housekeeping, food & beverage and maintenance staff.
- Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.
- High school diploma or equivalent required, college degree preferred. Minimum one year hotel front desk or customer service experience preferred.
Salary : $17