Customer Support Assistant

Job Description

**Job Description**

We are seeking a detail-oriented and empathetic **Customer Support Assistant** to join our growing team in Washington, DC. This role involves assisting clients with inquiries, resolving product or service issues, and maintaining high levels of customer satisfaction. You will serve as a key connection between our customers and internal teams to ensure timely and accurate resolutions.

**Responsibilities**

• Respond to customer inquiries via phone, email, and internal ticketing system
• Troubleshoot basic technical issues and escalate complex problems
• Maintain accurate records of customer interactions and actions taken
• Collaborate with the operations and IT departments to ensure seamless support
• Follow up with clients to ensure satisfaction and issue resolution
• Provide feedback on common customer issues and suggest improvements
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1 years of experience in a customer support or administrative role
• Strong communication and problem-solving skills
• Ability to work independently and manage time effectively
• Familiarity with CRM software or helpdesk tools is a plus
• Strong attention to detail and organizational skills
  
  

Additional Information

**Benefits**

• Competitive salary ($50,000 - $60,000 per year)
• Professional growth and training opportunities
• Health, dental, and vision insurance
• Paid time off and company holidays
• Supportive and collaborative team environment
• Opportunities to contribute to exciting tech-driven projects