BASIC SUMMARY:

Provide an exceptional dining experience to members/guests by serving food and beverage items in a professional, friendly manner while following the proper rules of etiquette and the company’s high standards of customer service.

POSITION RESPONSIBILITIES:

• Lead the daily training and updates on training for the team, under the direction of leadership.
• Lead mock service training session with an assigned team.
• Monitor wine and liquor consumption and availability.
• Communicate efficiently directions from leadership to the team.
• Ensure the cleaning of all areas of the restaurant.
• Monitor the availability of tools (glassware, dishware, silverware and any type of tools related to the operation), and communicate to leadership.
• Inspect and keep all storage areas well maintained.
• Lead a pre and / or post line up with the team, identify challenges and find solutions.
• Model the appropriate behaviors that are expected of team members.
• Set up side station and perform assigned side work.
• Cordially greet members/guests by name if known. Distribute menus.
• Take beverage orders provide to the Bartender. Garnish drinks as appropriate.

« Take food orders. Answer questions and suggest menu items.

• Have full knowledge of menus and specials including portion size, ingredients and cooking methods, wine varieties and varieties offered on the wine list.
• Turn orders into kitchen and inform kitchen staff of any special requests.
• Serve meal; place dishes by course in front of each guest.
• Ensure members/guests satisfaction.
• Suggest and serve dessert, coffee and after dinner drinks.
• Verify accuracy of all state and federal taxes, tips and other charges on the check; present the bill.
• Handle all cash and credit cards as applicable. Assess charges to member’s accounts as applicable.
• Keep tables, dining room and service stations immaculate.
• Advise manager of any complaints as they occur.

« Perform clean up and closing duties as assigned.

• Attend daily line-ups as requested.
• Follow daily cash drop procedures.
• Consistently comply with all federal, state, local laws, policies and procedures established by the Co

EDUCATION/EXPERIENCE/OTHER REQUIREMENTS:

• High school diploma or equivalent required.
• Two-year previous experience in food industry preferred.
• Effectively present information in one-on-one and small group situations to guests, clients and other associates of the organization.
• Listen effectively; speak, read and write fluently in English.
• Responsible Vendor and Food Handler Certificates.
• Work well under pressure and handle difficult situations.