What are the responsibilities and job description for the Room Attendant position at Fortune Bay Resort Casino?
Room Attendant - Full Time
Job Description & Core Responsibilities
Department: Resort Housekeeping
Reports To: Room Inspector/Supervisor/Manager
FLSA Status: Non-Exempt
Pay Grade: Grade 2
Starting Wage: $15.00 - 16.71 Depending on Qualifications
Gaming Class: Compact/Gaming License Required
Application Deadline: November 25th, 2024
Position Summary:
The Room Attendant is responsible for cleaning guest rooms as assigned and ensuring the Resort’s established standards of cleanliness. The Room Attendant is responsible for reporting any deficiencies, handling guest requests or complaints, and ensuring the confidentiality and security of all guest rooms.
Core Duties and Responsibilities:
The Room Attendant is responsible for the following duties:
- Use correct cleaning chemical for designated surfaces, according to OSHA regulations and Resort requirements.
- Clean guest rooms when vacated and stay-over rooms after 9:30 a.m.
- Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
- Thoroughly clean all areas in the room as described in Polices and Procedure book.
- Keep all cleaning equipment and tools in good working condition; report when repair parts are needed.
- Ensure security of any assigned guest room.
- Handle guests’ complaints by following the proper procedure to ensure guest satisfaction.
- Report any damage or maintenance problem to the Manager or Room Inspector.
- Maintain a lost and found log and secure guest items in locked storage/closet; notify Housekeeping Manager of lost and found items.
- Maintain a comfortable, clean, and safe environment.
- Be neat in appearance and in uniform.
- Perform other duties as assigned.
Competencies:
- Meets the company’s guest service standards.
- Demonstrates teamwork/gets along well with co-workers.
- Is reliable and dependable.
- Demonstrates strong communication skills.
- Follows company and departmental policies and procedures.
- Demonstrates a positive attitude.
- Responds well to constructive criticism.
Qualifications – Education and Experience:
Minimum Qualifications:
- Knowledgeable in all aspects of cleaning.
- Efficient and productive in performing cleaning tasks.
- Dependable, reliable, and accountable.
Preferred Qualifications:
- Perform tasks without supervision.
- Flexible and willing to work as necessary.
- Contribute as a team player and assist in other areas of housekeeping.
- Ability to manage time well.
Work Environment:
The Room Attendant shall have overall good physical and mental health and be able to work in a fast-paced work environment.
Physical Demands:
Job-specific abilities and requirements include:
- Ability to stand, sit and walk for extended periods of time.
- Ability to lift up to 20 pounds.
- Ability to climb ladders.
- Ability to work in tight spaces.
- Ability to perform repetitive motion from cleaning and folding.
- Ability to crouch, crawl, and kneel.
- Ability to tolerate various scents, noises, and bright lights.
Preference:
It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.
Confidentiality:
Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.
Ethics Code:
I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.
Salary : $15 - $17
Room Attendant
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