Cafe Manager

Brief Description

The Cafe Manager plays a crucial role in ensuring that the Opportunity Coffee and Cafe operates to the highest standards, shaping a unique Cafe Experience. As the Cafe Manager, you will collaborate closely with a dedicated team to provide exceptional customer service while crafting expertly made experiences that embody love, grace, dignity, and respect. Additional duties, including but not limited to the following:

General Activities

• Oversee daily operations, including opening and closing procedures, maintaining a clean and organized space at all times, and ensuring compliance with health and safety regulations
• Responsible for training, managing inventory, ordering, and maintaining a clean and welcoming environment
• Work collaboratively with internal GRM teams, culinary staff, volunteers, and guests to ensure alignment with GRM’s and Opportunity Coffee & Cafe's goals
• Working in conjunction with Work Force Development to train interns
• Ensures equipment is clean, sanitized, and operable at all times to execute GRM’s standards
• Assist with all training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Meet cafe operating policies and standards, including providing quality beverages and food products in a safe, clean, and comfortable atmosphere
• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of both GRM and Opportunity Coffee & Cafe
• Handle customer concerns and complaints professionally and effectively
• Communicate with the, Hospitality & Events Manager regarding cafe performance
• Scheduling shifts, time-off, and coverage for self and staff, with oversight from the Hospitality & Events Manager
• Maintain a clean, well-stocked, and orderly kitchen, serving area, and overall work environment
• Provide excellent customer service, address complaints, and ensure customer satisfaction
• Managing budgets, tracking expenses, and ensuring financial performance
• Uphold and maintain Gospel Rescue Mission’s Standard of Excellence and culture
• Complete all required food and safety logs in a timely and efficient manner
• Communicates job and performance expectations to staff
• In conjunction with the Hospitality & Events Manager, maintain good standing on licenses and permits, and maintain health department compliance
• Obtain and maintain ServSafe and or State Food Handler Certification
• Record and report outcomes of GRM Coffee & Cafe's efforts as outlined in the department playbook
• Conduct regular team meetings and coaching conversations
• All other related duties as assigned
  
  

Essential Experience, Skills, And Competencies

• Ability to direct the work of others
• Knowledgeable and proficient in each position within the Opportunity Coffee Cafe
• A strong understanding of coffee preparation, service, and potentially even bean sourcing and roasting
• Knowledge of food preparation, storage, sanitation, and commercial kitchen equipment
• Understanding how to create a great customer service experience
• Effective oral communication skills and interpersonal skills
• Knowledge of the retail environment.
• Familiarity with cafe operations, including inventory management, cash handling, and point-of-sale systems
  
  

Focus

• Customer Focus – Consistently going above and beyond to meet customer needs and resolve issues promptly and effectively
• Loyalty & Retention – Building strong relationships with customers and community members
• Staff motivation – Inspire team members by sharing the success of customer-centric tactics
  
  

Professional Development

• Satisfy all pieces of training as assigned by the director of workforce development (onboarding, basic training, OPPD, etc.)
• Attend staff meetings as directed
• Perform other duties as assigned
  
  

Requirements

• Bachelor’s degree in Business Administration, or 2 years in a supervisory or management role, preferably in a cafe or similar food and beverage environment
• Barista experience and experience with cafe operations preferred
• ServSafe certification preferred; Arizona Food Handler Card required
• Skilled in Microsoft Office and POS systems
• Proficient and meticulous attention to detail, active listener, and problem solver
• Maintain a valid Arizona Driver’s License and have a clean driving record
• Bilingual English/Spanish a plus
• Must be Christian, living a life dedicated to Christ, and be an instrument of God’s love, grace, hope, and forgiveness to all
  
  

Physical Demands

• The majority of the shift will be spent on feet in a fast-paced environment and close proximity to other people
• Requires frequent sitting, standing, walking, and lifting, carrying, pushing, and pulling objects weighing up to 50 pounds
  
  

Mental Demands

• The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care
  
  

Employment Status

• Full-time 40 hours per week exempt; eligible for paid time off; eligible for benefits
• BFOQ (Bona Fide Occupational Qualification) Faith-aligned
  
  

Reports to: Hospitality & Events Manager

Summary

Requirements

Consistent with our formation and purpose, all employees of Gospel Rescue Mission, upon hire and continuously while employed, must:

• Have a personal relationship with Jesus Christ as Lord and Savior
• Agree in principle and practice with our Statement of Faith
• Uphold our Mission, Core Values, and our Christian Code of Conduct, maintaining a lifestyle of integrity, honesty, and responsibility
• Role-model Christ-like attributes and values through our personal actions, words, and attitudes
  
  

Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor populations. Everything we do in this ministry should be centered on the will of God and in honoring the name of Jesus Christ

It is the policy of Gospel Rescue Mission to complete a background check, drug test, and motor vehicle authorization (as applicable) once a conditional offer of employment has been made.