Cafe Associate

Brief Description

The Cafe Associate plays a crucial role in ensuring that the Opportunity Coffee and Cafe operates to the highest standards, shaping a unique cafe experience. As a Cafe Associate, you will collaborate closely with a dedicated team to provide exceptional customer service while crafting expertly made experiences that embody love, grace, dignity, and respect. Additional duties, including but not limited to the following:

General Activities

• Greet guests warmly and create a welcoming environment
• Take accurate orders and answer questions about the menu
• Provide recommendations and upsell specialty items
• Follow recipes and presentation standards for consistency
• Process payments (cash, credit, mobile) accurately
• Restock cups, lids, syrups, and other supplies
• Preparing all cafe items to customer specifications
• Stocking shelves, monitoring inventory levels, and assisting with ordering supplies
• Maintain a clean and organized workstation
• Follow food safety and hygiene regulations
• Operating the POS system, processing transactions, and handling cash and credit card payments
• ServSafe certification preferred; the Arizona Food Handler Card is required
• Supportive, reliable, and collaborative with coworkers and cafe leadership
• Willingness to learn and take direction
• Record and report outcomes of GRM Coffee & Cafe's efforts as outlined in the department playbook
• Performs other related duties as requested
  
  

Essential Experience, Skills, And Competencies

• Cleanliness & Food Safety: Knowledge of hygiene standards and safe food handling practices
• Creativity: Ability to personalize drinks or create latte art to enhance the guest experience
• Problem-Solving: Quick thinking when handling customer concerns or equipment issues
• Experience in a fast-paced customer-facing environment is strongly valued
• Familiarity with espresso machines, grinders, and brewing equipment is a plus
  
  

Professional Development

• Achieve weekly, monthly, quarterly, and annual success goals as approved by GRM benchmarks and the strategic plan
• Attend professional training and networking opportunities as directed
• Attend staff meetings or other meetings as directed
• Perform other duties as assigned
  
  

Requirements

• Minimum HS diploma or GED required; 1 year of experience in Customer Service, retail, or related field
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Skilled in Microsoft Office and POS systems
• ServSafe certification preferred; Arizona Food Handler Card required
• Proficient with accounting software and standard office and accounting equipment
• Personal integrity, truthfulness, and accountability are critical, invaluable, and essential characteristics
• Maintain a valid Arizona Driver’s License and have a clean driving record
• Bilingual English/Spanish a plus
• Must be Christian, living a life dedicated to Christ, and be an instrument of God’s love, grace, hope, and forgiveness to all
  
  

Physical Demands

• Some local travel to other locations for meetings or other business-related needs
• Requires frequent sitting, standing, walking, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds
  
  

Mental Demands

• The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care
  
  

Employment Status

• Full-time, 40 hours per week, non-exempt
• Eligible for paid time off; eligible for benefits
• BFOQ (Bona Fide Occupational Qualification) Faith-aligned
  
  

Reports To

Cafe Manager

Summary

Consistent with our formation and purpose, all employees of GRM, upon hire and continuously while employed must:

• Have a personal relationship with Jesus Christ as Lord and Savior
• Agree in principle and practice with our Statement of Faith
• Uphold our Mission, Core Values, and our Christian Code of Conduct, maintaining a lifestyle of integrity, honesty, and responsibility
• Role-model Christ-like attributes and values through our personal actions, words, and attitudes
  
  

Gospel Rescue Mission is a 501 (c)(3) not-for-profit religious organization that provides social service programs to the homeless and working poor. Everything we do in this ministry should be centered on the will of God and honor the name of Jesus Christ.

Gospel Rescue Mission's policy is to complete a background check, drug test, and motor vehicle authorization for applicants in the conditional offer stage.